Note: The job is a remote job and is open to candidates in USA. Velera is the nation’s premier payments credit union service organization and an integrated fintech solutions provider. They are seeking an Inbound Customer Service Representative who will provide courteous and efficient service to Credit Union employees and members, while meeting performance targets and advancing in their career path.
Responsibilities
- Takes incoming calls from members
- Navigates tools and resources to properly address member inquiries
- Maintains a high level of service with members and meets performance targets
- Maintains composure and demonstrates a calm, professional position while adapting to difficult situations
- Develops and maintains productive working relationships with team members
- Promotes and maintains a positive, professional image of Velera's Call Centers
- Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge
Skills
- High school diploma or equivalent
- Some post high school education desirable
Benefits
- PERFORMANCE BONUS
- Shift and Language Differential
- Competitive wages
- Medical with telemedicine
- Dental and Vision
- Basic and Optional Life Insurance
- Paid Time Off (PTO)
- Maternity, Parental, Family Care
- Community Volunteer Time Off
- 12 Paid Holidays
- Company Paid Disability Insurance
- 401k (with employer match)
- Health Savings Accounts (HSA) with company provided contributions
- Flexible Spending Accounts (FSA)
- Supplemental Insurance
- Mental Health and Well-being: Employee Assistance Program (EAP)
- Tuition Reimbursement
- Wellness program
- Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions
Company Overview