Join Our Innovative Team and Shape the Future of Technology
We're seeking a highly skilled and motivated Infrastructure Engineer to join our dynamic team at American Express. As a key member of our tech group, you will design, code, and deploy software that makes a significant impact on our clients' digital lives. In this role, you will work collaboratively with experienced professionals in an open, supportive, and inclusive environment where your voice is valued, and you have the autonomy to make decisions on the technologies you use to solve complex problems.
Job Summary:
We offer a range of opportunities to work with the latest technologies and encourage you to contribute to the broader engineering community through open source. You will have dedicated time to invest in your professional development, ensuring your skills remain fresh and relevant. As an Infrastructure Engineer, you will contribute to the analysis of business, application, and technical infrastructure requirements, supporting the design, build, development, and integration of systems that enable our business portfolio or platform with regards to power, scalability, availability, and efficiency.
Key Responsibilities:
- Contribute to the analysis of business, application, and technical infrastructure requirements
- Support the design, build, development, and integration of systems that enable our business portfolio or platform
- Plan, allocate, and manage the efficient use of Functional Support resources throughout the development life cycle
- Manage break/fix, incident, and problem activities across the team
- Supervise Specialists or Performance Analysts in the local market group
- Monitor, control, and report Functional Support usage throughout the development life cycle
- Serve as the primary point of contact for business/development groups or vendors needing support in resolving issues
- Coordinate Operations resources in the goal/avoidance of issues where necessary
- Enforce production validation practices
- Utilize technical expertise to optimize the design of technical solutions/enhancements
- Aid in quality assessments by supporting quality rating estimates on key changes
- Contribute to the development of policies and procedures for the production and management support capability
- Deliver ITIL (Information Technology Infrastructure Library) compliance process conformance for incident, problem, and change management
Requirements:
To be successful in this role, you should have:
- 2+ years of engineering experience in a mainframe environment
- Experience with design and implementation of mainframe and distributed applications
- 2+ years of experience with mainframe infrastructure, hardware, and operating systems
- 2+ years of experience monitoring issues, change and incident lines, enforcing compliance with capability, root cause analysis, and change quality targets
Preferred Qualifications:
- Excellent written and verbal communication skills
- Prior experience in an operations or support role
What We Offer:
A competitive salary of $26/hour, immediate start date, and the opportunity to work with a thriving team in a remote setting.
Ready to Apply?
If you are a motivated individual ready to contribute to a dynamic team, we encourage you to apply now! We are excited to review your application.
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