Note: The job is a remote job and is open to candidates in USA. ClearCaptions, LLC is dedicated to improving the lives of seniors and their caregivers through innovative communication solutions. The Installation Coordinator is responsible for managing the scheduling and administration of installation and service tickets within field service operations to ensure efficiency and quality standards are met.
Responsibilities
- Manage task load associated with the scheduling and assignment of contract work orders to meet service level requirements across quality and cost
- Monitor and triage “at-risk” contract work orders using predefined task, case and dashboard tooling
- Vet first round counter-offer approvals on contract work orders, within set limits
- Process contract work order approvals for invoice readiness within payment terms
- Respond to routine inbox activity across Trainer-tech and vendor workflows as first-in-line liaison
- Process asset returns through established channels
- Coordinate with Inside Sales to align scheduling and operational capacity with sales volume forecasts
- Ensure timely response to internal inquiries
Skills
- High School diploma or equivalent experience
- Minimum 1 year experience in field services, customer service, scheduling or related roles
- Experience working with Salesforce.com or similar CRM
- Strong attention to detail
- Excellent verbal and written communication skills, presentation, and problem-solving skills
- Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes
- Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment
- Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality
- Reliable and predictable attendance
- Willingness and ability to work flexible hours
- Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)
- Continued education is a plus
- Scheduling experience is a plus
Company Overview
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