Job Overview:
Join our dynamic team as a Remote Insurance Verification Specialist and play a vital role in our New Business and Underwriting process. As a key member of our Quality Assurance Department, you will verify life and health insurance applications directly with potential customers, ensuring the accuracy and completeness of information to determine policy issuance. This is an exceptional opportunity to work with a leading company, leveraging your excellent communication skills and attention to detail to deliver outstanding results.
Key Responsibilities:
- Thrive in a fast-paced call center environment, handling a high volume of daily calls with ease and professionalism
- Navigate our Quality Assurance database with confidence, conducting thorough assessments to identify required information and verification needs
- Provide exceptional customer service, explaining the application process to potential customers and addressing their queries in a clear and concise manner
- Meet and exceed departmental key performance indicators (KPIs), demonstrating your ability to work efficiently and effectively in a remote setting
Requirements:
- 1+ year of experience in a high-volume contact center environment, receptionist role, or a position involving daily calls (strict requirement)
- Basic knowledge of medical terminology (strict requirement)
- 18 years of age or older
- High School Diploma or equivalent
- Reliable internet connection (minimum 20 UPLOAD speed, hardwired connection)
- Quiet and professional home workspace
- Basic computer knowledge and skills, including Microsoft Office and typing (minimum 30 wpm)
- Excellent oral and written communication, customer service, and organizational skills
What We Offer:
- Competitive salary: $15.00/hr, with the potential to earn an additional $1.00/hr for bilingual Spanish speakers
- Bonus pay opportunities: earn up to $10.00/hr extra based on performance metrics
- Comprehensive training program: 4 weeks, Monday-Thursday 5pm-9pm CST, Friday 4pm-8pm CST
- Flexible scheduling: post-training schedule includes Monday, Wednesday, Thursday 4pm-9pm CST, Friday 4pm-8pm CST, and Saturday 7am-12pm CST
- Equipment provided: dual monitor, headset, keyboard, mouse, and camera for virtual meetings
Company Culture:
At Workwarp, we value our employees and strive to create a positive and supportive work environment. We believe in building lasting relationships with our team members and providing opportunities for growth and development.
Ready to Apply?
If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply now! Please submit your application, and we will be in touch to discuss this exciting opportunity further.
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