Note: The job is a remote job and is open to candidates in USA. Maximus is currently seeking an ITSM Tools Analyst for a remote position. The ITSM Tools Analyst will support IT Asset Management (ITAM), Software Asset Management (SAM), and Configuration Management Database (CMDB) operations, focusing on service reliability, compliance, and continuous service improvement across the enterprise.
Responsibilities
- Support Flexera and ServiceNow SAM Pro operations, including maintaining asset records, validating software inventory, and managing discovery and reconciliation processes
- Maintain and continuously update the Configuration Management Database (CMDB) to ensure accurate representation of software, hardware, and system relationships as inventory states change
- Coordinate with platform stakeholders to validate asset data, approve updates, and support workflow development within ServiceNow ITSM/ITOM modules
- Assist with auto-discovery, inventory correlation, and configuration tracking in accordance with agency configuration and change management processes
- Support IT service reliability, scalability, and security objectives by ensuring asset data integrity and alignment with operational and cybersecurity requirements
- Produce and support required contract deliverables, reports, and metrics, including asset compliance, license usage, and CMDB accuracy reporting
- Promote continuous improvement of IT/OT asset and configuration management processes in alignment with federal standards and ITSM practices
Skills
- Demonstrated experience supporting IT Asset Management (ITAM), Software Asset Management (SAM), or Configuration Management (CMDB) in an enterprise IT/OT environment
- Hands-on experience with ServiceNow, including CMDB maintenance, asset lifecycle tracking, or ITSM/ITOM process support
- Experience supporting or maintaining software inventory, license tracking, and reconciliation activities, including validating discovery data and resolving data discrepancies
- Ability to maintain accurate configuration and asset records in support of change, configuration, and release management processes
- Experience producing or supporting contract deliverables, reports, and metrics related to asset status, compliance, or operational performance
- Working knowledge of IT Service Management (ITSM) principles and their application to federal IT environments
- Ability to collaborate with technical teams, stakeholders, and government personnel to ensure data accuracy, process compliance, and service reliability
- Familiarity with federal IT standards and compliance requirements, including reliability, scalability, security, and continuous service improvement expectations
- Bachelor's degree in information systems, Information Technology, Business, or related field. Additional years of relevant experience will be considered in lieu of degree
- 3+ years of experience supporting IT asset management, software asset management, CMDB, or IT service management functions in an enterprise environment
- Ability to obtain and maintain a Public Trust is required
- Must be a U.S. Citizen without dual citizenship
- Hands-on experience with ServiceNow ITSM, ITOM, CMDB, or SAM Pro
- Experience supporting Flexera FlexNet Manager or similar SAM tools
- Familiarity with federal IT standards, including FISMA, IT policies, and compliance reporting
- Strong analytical, documentation, and stakeholder coordination skills
- Experience supporting IT/OT environments in large, regulated enterprises
- ITIL Foundation (or ability to obtain within 6 months)
Benefits
- Health insurance coverage
- Life and disability insurance
- A retirement savings plan
- Paid holidays
- Paid time off
- Short- and long-term incentives
- Program-specific awards
Company Overview