Note: The job is a remote job and is open to candidates in USA. Kodiak Building Partners is the largest distributor and installer of insulation and a leader in the building products distribution industry. They are seeking a Key Account Manager to enhance customer experience and manage key customer relationships while driving sales strategies and resolving issues efficiently.
Responsibilities
- Provide unique and elevated customer experience in support of Beacon’s sales efforts by collaborating with the branch manager and outside sales representatives to continuously improve the service offering
- Manage the end-to-end order management process by tracking orders checking stock availability suggesting complementary products and collecting customer feedback
- Operate as the primary point of contact for key customers during issue resolution through calls and emails
- Partner with outside sales representatives to develop strategies to become the number one roofing distributor by maintaining a strong working relationship with key customers
- Engage in independent discussions with manufacturers to track and learn about products to educate customers
- Make strategic recommendations to customers to drive private label products and digital (Beacon PRO+) penetration
- Resolve day-to-day issues quickly, efficiently, and safely
Skills
- Minimum 4+ years of relevant Sales or Customer Service experience
- Diligent organizational habits with a detail-oriented focus on producing high-quality deliverables
- Problem-solving acumen with an ability to see through complexity and exercise sound judgment with strong interpersonal skills
- Proficient skill with Microsoft Office 365 applications (Word, Excel, Outlook, and PowerPoint)
- Professional written and verbal communication skills to communicate effectively across all levels
- Moderate travel up to 25% as needed for business purposes
- Work assignments may be completed remotely and/or in available company offices
- Industry knowledge in residential roofing or commercial roofing materials is a plus
Benefits
- 401(k) with employer match
- Medical, dental, and vision insurance
- PTO, company holidays, and parental leave
- Paid training and certifications
- Legal assistance and identity protection
- Pet insurance
- Employee assistance program (EAP)
Company Overview