About Us
At CK Holding Group we specialize in an array of commercial properties & management of those properties. From warehouses and showrooms to office buildings and shopping plazas we meet the needs & expectations of our local Florida communities.
Job Overview
We are seeking a detail-oriented and customer-focused Remote Live Chat Specialist to provide real-time support to customers through online chat platforms. This role is responsible for responding to inquiries, resolving issues efficiently, and delivering a positive customer experience while maintaining professionalism and accuracy.
Key Responsibilities
• Respond promptly to customer inquiries via live chat in a professional and friendly manner
• Provide accurate information about products, services, billing, and account-related questions
• Resolve customer concerns efficiently and escalate complex issues when necessary
• Handle multiple chat conversations simultaneously while maintaining quality responses
• Document chat interactions and update customer records accurately
• Follow company policies, scripts, and quality standards
• Identify recurring customer issues and report trends to management
• Maintain confidentiality and data security at all times
Required Qualifications
• High school diploma or equivalent (college degree is a plus)
• Previous customer service, chat support, or call center experience preferred
• Strong written communication and typing skills
• Ability to multitask and manage multiple chat sessions
• Basic computer skills and familiarity with CRM or chat software
• Reliable internet connection and a quiet remote workspace
Preferred Skills
• Experience with live chat platforms (e.g., Zendesk, Intercom, LiveChat)
• Problem-solving and conflict resolution skills
• Strong attention to detail and accuracy
• Ability to work independently and manage time effectively
Compensation & Benefits
• Competitive hourly pay
• Performance-based incentives
• Remote work flexibility
• Paid training and ongoing support
• Opportunities for growth and advancement
Why Join Us
• Work from the comfort of your home
• Supportive team environment
• Clear expectations and structured workflows
• Opportunity to build valuable customer service experience
Apply Now
Apply Now