Note: The job is a remote job and is open to candidates in USA. First Citizens Bank is seeking a skilled Systems Engineer III to join their team, focusing on the implementation and optimization of Microsoft Copilot and AI-powered capabilities within Microsoft 365. The role involves leading the adoption and operationalization of Copilot across the enterprise and ensuring secure and compliant use of AI technologies.
Responsibilities
- Lead the implementation, configuration, and ongoing administration of Microsoft Copilot across M365 workloads including Exchange Online, SharePoint Online, OneDrive, and Teams
- Collaborate with Information Security teams to define and enforce governance, compliance, and security frameworks for Copilot and AI-enabled services in alignment with organizational policies and regulatory requirements
- Partner with stakeholders to identify and prioritize Copilot use cases and design the technical solutions and controls to drive adoption and measurable business outcomes
- Administer and optimize Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, and Teams to support Copilot readiness and sustain usage
- Collaborate with Information Security teams to ensure data protection, information lifecycle management, and compliance controls are in place for AI-generated content
- Design, build, test, and deploy automation and scripting solutions to support Copilot deployment, monitoring, and reporting
- Monitor service health, usage analytics, and adoption metrics to continuously improve Copilot experience and ROI
- Act as a subject matter expert during IT audits and assessments, identifying risks and mitigation strategies related to AI and M365 services
- Drive continuous improvement initiatives by gathering user feedback and reviewing Microsoft’s product releases including the Microsoft product roadmap to create a pipeline of enhancements focused on productivity, efficiency, and user experience
- Provide mentorship and technical guidance to system administrators and engineers, fostering growth and accountability
Skills
- Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer
- Experience in design and architecture of Microsoft 365 and Copilot solutions, including governance, policy definition, and licensing strategies
- Strong understanding of data security, compliance, and information management in AI-enabled environments
- Experience implementing Copilot readiness strategies (data access controls, labeling, permissions, and content lifecycle)
- Ability to analyze usage metrics and translate insights into actionable improvements and adoption strategies
- Strong troubleshooting, automation, and scripting skills (PowerShell, Graph API, or similar)
- Experience leading cross-functional initiatives and communicating complex technical concepts to business stakeholders
- Experience working in an Agile delivery environment using Jira, Confluence or Azure DevOps
- Experience working in a Financial Services organization including familiarity with the FFIEC Architecture, Infrastructure, and Operations Book and applying regulatory requirements to technology operations
- Microsoft 365 Including Copilot, Exchange, Teams, and SharePoint Online, Purview, Windows Server
Benefits
- Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
Company Overview