Note: The job is a remote job and is open to candidates in USA. Jitsu is a last-mile delivery service that enhances customer delivery experiences through its AI-powered technology platform. The company is seeking a Manager, Carrier Operations and Capacity Procurement to develop and scale transportation capacity across their First and Middle Mile network, focusing on optimizing carrier relationships and securing capacity for growth.
Responsibilities
- Develop and execute the capacity procurement strategy across First and Middle Mile operations
- Build and maintain a dense, competitive carrier network across all priority lanes
- Lead carrier RFP events end-to-end — design, bid analysis, award decisions, and onboarding
- Forecast future capacity needs based on volume projections and proactively secure dedicated capacity ahead of demand
- Negotiate carrier contracts with focus on rate structure, fuel surcharge mechanism, accessorials, volume commitments, service guarantees, and termination terms
- Develop and maintain strategic carrier relationships at the senior level; serve as the primary carrier-facing point of contact
- Own carrier performance metrics covering cost, commitment, visibility, and reliability
- Source, onboard, and ensure ongoing compliance for all carriers in coordination with risk and compliance teams
- Ensure carriers meet safety and regulatory requirements (DOT, FMCSA)
- Lead digital visibility adoption across the carrier base — API integrations, ELD connectivity, and driver app tooling
- Partner with Sales and Account Management to provide accurate carrier capacity liquidity intelligence
- Communicate freight market conditions to internal stakeholders to inform pricing, commitments, and client conversations
- Identify and resolve capacity-related operational issues and bottlenecks
- Identify and execute cost-saving opportunities through negotiation, lane consolidation, and capacity mix optimization
Skills
- 5+ years of transportation procurement or carrier management experience
- Strong understanding of first and middle mile linehaul operations
- Proven success negotiating carrier contracts in dynamic freight markets
- Experience forecasting capacity needs and managing seasonal volatility
- Deep familiarity with transportation management systems and carrier compliance platforms
- Working knowledge of DOT and FMCSA regulations
- Ability to translate freight market conditions into commercial strategy
- Strong relationship-building skills with carriers and cross-functional teams
Company Overview