Note: The job is a remote job and is open to candidates in USA. Quench USA, Inc. is a leader in providing bottle-free water solutions, aiming to reduce plastic waste. The Manager, Electronic Payment Strategy & Operations will lead the vendor partnerships and optimize payment processes to enhance cash flow and customer satisfaction.
Responsibilities
- Make operational decisions regarding payment portals that ensure accuracy, cost efficiency, and seamless customer payment experience
- Drives adoption and utilization of autopay and Quench’s portal, including hosted pay pages, payment links in invoices and promoting reduced customer payment friction
- Oversee decline recovery and chargeback resolution, ensuring timely handling and achievement of targeted KPIs
- Manage day-to-day processing, monitoring, and reconciliation of electronic payments across various vendor portals and internal platforms e.g. Zuora, Stripe, Visa, ACH, and related banking platforms
- Serve as the primary operational liaison for payment vendors Visa, Stripe, banks, and related partners e.g. Ariba, Coupa, Bill.com etc
- Manage service levels, coordinate issue resolution, and oversee QA and testing activities related to payment processing
- Support payment platform enhancements, interfaces, and other related technology changes
- Prioritize customer centric problem solving within all payment operations
- Partner with Cash Applications, Collections, Billing, IT, and Support teams to resolve systemic issues and improve the end-to-end payment journey
- Contribute to broader AR and organizational initiatives aligned with Culligan Quench’s mission and growth
- Assess existing processes for inefficiencies; lead process redesign efforts using continuous improvement principles
- Maintain and strengthen payment controls, safeguard customer financial data, and uphold departmental safety/soundness standards
- Monitor risk indicators and implement early warning controls to mitigate financial exposure
- Build automated reporting tools and dashboards to track payment performance, decline trends, settlement activity, and operational risks
- Deliver insights and recommendations to senior leadership that support strategic decision making and long-term improvements
- Maintain data accuracy, documentation standards, and audit ready reporting
- Build, lead, coach, and develop a team focused on electronic payment workflows and high-quality operational performance for the US Direct business
- Establish performance expectations, conduct regular feedback sessions, and ensure organizational adherence to internal controls and compliance standards
- Allocate work, manage workload distribution, and foster a culture of continuous improvement
Skills
- Bachelor's degree in finance, Accounting, Business Administration, or related field; or equivalent relevant experience
- 5+ years of experience in electronic payments, AR operations, or financial operations within a US-based environment
- 2+ years of people management or team leadership experience
- Hands-on experience with vendor portals e.g. Ariba, Coupa, Bill.com and payment process vendors e.g. Stripe, Visa, Zuora, ACH platforms, or comparable systems
- Advanced proficiency in Excel and strong working knowledge of data reporting tools (Looker, Power BI, or similar)
- Strong analytical and problem-solving capability
- Operational discipline and attention to detail
- Ability to manage high volume, time sensitive workflows
- Excellent communication and cross functional collaboration skills
- Demonstrated ability to implement process improvements and maintain controls
- Experience with chargeback management, payment declines, settlement processes, and reconciliation
- Knowledge of US financial regulatory rules (card network regulations, NACHA rules)
- Experience working in a subscription-based or recurring revenue environment
- Familiarity with cash positioning or cash forecasting processes in a corporate setting
Benefits
- Medical, Dental, Vision which start day one
- 401(k) match of 50% up to 6%
- Life insurance
- Disability
- Unlimited Paid Time Away
- Parental leave
- Additional voluntary benefits
- Career progression opportunities
- Coaching and professional development
- Salary, commission, benefits, and incentive awards
Company Overview