Note: The job is a remote job and is open to candidates in USA. Paylocity is an award-winning provider of cloud-based HR and payroll software solutions. The Manager Implementation Project Management Ops is responsible for managing a team of Implementation Project Managers to ensure the successful implementation of Paylocity products for customers.
Responsibilities
- Hire, develop and lead a team of high performing Implementation Project Managers
- Coach team members on developing strategies for partnering with internal and external partners to ensure a timely and effective multi product implementation, and successful system handoff to our customers
- Responsible for the effective & efficient end-to-end customer implementation project management process specifically: development and improvement of implementation project management systems and documentation, escalation management and strategies to help the team meet their goals related to launch readiness and launch success
- Serve as the main point of contact for cross-functional communications, questions and issues related to launch, liaise cross-functionally to resolve issues, and identify process improvement opportunities and build and refine launch processes, tools and systems
- Manage operations on behalf of your team including recruiting, training, capacity and customer feedback, including requests for enhancements to our implementation process
- Monitor and analyze customer and team performance to make informed decisions about operational and procedural changes
- Support customer-facing calls and escalations as needed to assist the team executing on launches
- Support Sales teams in the pre-sales process and assist in closing complex client sales
- Responsible for identifying client’s system needs and pursuing development changes within the application
- Align team objectives to support the Paylocity Implementation strategy
- Develop standard Project Management processes to ensure excellent communication, setting of expectations, adherence to timelines and overall success of projects
- Ensure Project Managers meet all compliance requirements for Implementation projects
- Serve as the main point of contact for cross-functional communications, questions and issues related to launch, liaise cross-functionally to resolve issues, and identify process improvement opportunities, and build and refine launch processes, tools and systems
- Other duties as assigned
Skills
- Four to seven years of project management experience in a human capital management, payroll, or similar industry, preferably in a SaaS multi-client environment
- Has comprehensive understanding of the Paylocity Implementation process, or equivalent experience
- Capacity to think of new ways to tackle problems and streamline productivity
- Strong commitment to excellence
- Presentation, communication, and leadership skills
- Demonstrated experience leading people and teams
- Advanced knowledge of program and project management principles, practices, and tools
- Sound, strategic thinker with a track record of demonstrating good judgement, strong business acumen, and executing plans with a sense of urgency
- Excellent analytical and problem-solving skills
- Experience facilitating the creation of project metrics and establishing a method of tracking
- Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day
- Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously
- Certification as a Project Management Professional (CAPM) is preferred
Benefits
- Medical, dental, vision, life, disability, and a 401(k) match
- Perks that support you, your family, and your finances
- Career development
- Fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements
- Annual bonus
- Restricted stock unit grant based on individual performance
- A full range of benefits outlined here
Company Overview