Note: The job is a remote job and is open to candidates in USA. KnowBe4 empowers the modern workforce to make smarter security decisions every day. The Manager of Revenue Operations (Strategic Lead) serves as a key architect in optimizing the end-to-end revenue lifecycle by aligning sales, marketing, product and customer success functions.
Responsibilities
- Revenue Forecasting & Predictability
- Own the weekly, monthly, and quarterly renewal and expansion revenue forecasting process
- Develop and maintain sophisticated models to predict performance across renewal and expansion motions
- Identify "pockets of risk" early in the funnel and provide the GTM leadership team with proactive solutions to hit targets
- Retention Council & Risk Management
- Lead the Retention Council, a cross-functional task force dedicated to identifying at-risk accounts and improving Gross Revenue Retention (GRR) Net Revenue Retention (NRR)
- Standardize the "Health Score" framework and build the operational playbooks that Customer Success and Account Management use to save and grow revenue
- GTM Planning
- Drive the annual and semi-annual GTM planning process, including territory design, quota setting, and capacity modeling
- Own quarterly oversight and optimization of headcount, capacity, and engagement model adherence
- Cross-Functional Collaboration (Product & Marketing)
- Marketing: Partner on lead-to-revenue mapping and attribution to ensure the pipeline is high-quality and aligned with sales capacity
- Product: Act as the feedback loop between the field and the product team, ensuring that product-led growth (PLG) initiatives or new feature launches are operationally supported by Sales and Customer Success
- AI/Automation Champion
- Proven experience developing, implementing and iterating AI tools (Gemini, ChatGPT, Claude, or other specialized AI) to drive measurable efficiency gains for Rev Ops functions and customer-facing processes (ie. process automation, predictive analytics and automated agents)
Skills
- Expert-level knowledge of Salesforce
- Expert-level knowledge of tools like ZoomInfo, Clay, 6Sense and / or LinkedIn Sales Navigator
- Ability to analyze data trends and identify actionable insights
- Strong ability to collaborate with marketing and sales teams to translate data into sales strategies
- Methodical approach to identifying and resolving data inconsistencies
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- Strong verbal and written communications
- Excellent time management and organization skills
- Strong analytical skills (including mastery of Microsoft Excel) and experience with reporting and data analysis
- Proficiency in Data Enrichment Tools like ZoomInfo and Clay
- Ability to manage multiple projects at the same time in a fast-paced environment
- Technically capable, excellent communicator, and a desire to improve processes
- Team Player
- Ability to work autonomously
Benefits
- Company-wide bonuses based on monthly sales targets
- Employee referral bonuses
- Adoption assistance
- Tuition reimbursement
- Certification reimbursement
- Certification completion bonuses
Company Overview
Company H1B Sponsorship