Note: The job is a remote job and is open to candidates in USA. Sonova Group is seeking a Marketplace Operations Specialist to support the operational execution and day-to-day administration of the Americas ecommerce and marketplace business. This role focuses on Amazon Seller Central and related platforms, ensuring strong marketplace health, catalog quality, and operational excellence.
Responsibilities
- Support day-to-day operational administration within Amazon Seller Central and related marketplace platforms
- Manage and resolve operational cases, support tickets, platform escalations, catalog issues, inventory discrepancies, listing suppressions, account health concerns, reimbursement claims, and operational compliance matters
- Monitor marketplace account health metrics and proactively identify operational risks requiring resolution
- Support inbound shipment tracking, stranded inventory management, reimbursement recovery, product launches, Prime events, seasonal programs, and promotional readiness
- Maintain and update PDP content, A+ content, images, variation structures, and listing attributes across marketplace platforms
- Monitor marketplace pricing, buy box ownership, unauthorized reseller activity, and operational issues impacting conversion, availability, discoverability, or customer experience
- Maintain dashboards, trackers, and reporting related to account health, catalog suppressions, inventory exceptions, reimbursement claims, pricing issues, operational escalations, and marketplace KPIs
Skills
- 3–5+ years of experience in ecommerce operations, marketplace operations, digital sales operations, or Amazon Seller Central environments
- Strong understanding of ecommerce workflows, including catalog management, fulfillment operations, inventory coordination, pricing governance, account health management, and marketplace administration
- Highly organized and detail-oriented with exceptional follow-through and the ability to manage multiple priorities
- Strong analytical, communication, problem-solving, and cross-functional coordination skills
- A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
- Hands-on experience working within Amazon Seller Central strongly preferred
- Experience supporting hybrid ecommerce fulfillment models, including Amazon FBA, FBM, DTC, or related marketplace operations preferred
- Proficiency in Microsoft Office Suite, especially Excel; experience with Shopify, Walmart Seller Center, Mirakl, ERP systems, ecommerce automation tools, or reporting tools preferred
Benefits
- Medical, dental and vision coverage*
- Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
- TeleHealth options
- 401k plan with company match*
- Company paid life/ad&d insurance
- Additional supplemental life/ad&d coverage available
- Company paid Short/Long-Term Disability coverage (STD/LTD)
- STD LTD Buy-ups available
- Accident/Hospital Indemnity coverage
- Legal/ID Theft Assistance
- PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
- Paid parental bonding leave
- Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
- Robust Internal Career Growth opportunities
- Tuition reimbursement
- Hearing aid discount for employees and family
- Internal social recognition platform
Company Overview
Company H1B Sponsorship