Join Our Team: Revolutionizing Healthcare Administration
At workwarp, we're committed to transforming the way healthcare administration operates. We're seeking a highly skilled and experienced Medical Receptionist to join our team on a remote basis. As a Medical Receptionist, you will play a critical role in ensuring the smooth operation of our medical record review process, serving as a vital link between our team and healthcare providers.
About Our Company and Industry
Our company is at the forefront of healthcare innovation, leveraging technology and expertise to improve patient outcomes and streamline healthcare services. As a remote Medical Receptionist, you will be part of a dynamic team dedicated to delivering exceptional results and making a meaningful impact in the healthcare industry.
Job Summary
This is a contract position, available from December 6th to May 16th, with a competitive hourly rate of $22.66. As a Medical Receptionist, you will work under the supervision of our Senior Director or department designee, providing administrative support to our medical record review team. Your primary responsibilities will include making outreach calls to healthcare providers, requesting medical records, and managing the intake and storage of these records in our internal database.
Key Responsibilities
- Conduct provider outreach calls to request medical records, ensuring timely and accurate communication with healthcare providers.
- Enter key performance metrics into our internal database, tracking calls made, medical records received, and provider contact information.
- Retrieve charts from approved EMRs and portals, and upload incoming medical records into our provider outreach database.
- Use correct naming conventions, save, and manage files on a shared medical record drive and other project documents as assigned.
- Request medical record data via fax, email, and USPS mail, and scan paper documents obtained from USPS mail or fax to our provider outreach database.
- Utilize various software applications to support HEDIS survey operations, and attend scheduled meetings with our HEDIS Project Manager and/or Quality Management Specialist to discuss project status and open issues.
- Maintain open and honest communication with management regarding development or assistance needed throughout the project, and escalate work-related challenges or issues to our Senior Director or designee.
- Conduct follow-up calls to provider offices to follow up on aged medical record requests, ensuring timely resolution and compliance with project requirements.
- Maintain compliance with PHI, HIPAA, and patient confidentiality requirements, upholding the highest standards of data security and confidentiality.
Essential Qualifications
To succeed in this role, you will need:
- A High School Diploma or GED, providing a foundation for administrative and customer-facing responsibilities.
- A minimum of 2 years' experience making outbound and receiving inbound calls, demonstrating your ability to communicate effectively with diverse stakeholders.
- Excellent customer service skills, with a proven track record of delivering high-quality support to clients or customers.
- Data entry experience, with proficiency in PDF, Word, and Excel, enabling you to accurately and efficiently manage data and documents.
- Excellent written and communication skills, with the ability to craft clear, concise messages and reports.
Preferred Skills and Qualifications
While not required, the following skills and qualifications are highly desirable:
- Medical Assistant certification, demonstrating your knowledge of medical terminology, procedures, and best practices.
- Medical terminology knowledge, enabling you to accurately understand and interpret medical records and communications.
Career Growth and Development
At workwarp, we're committed to supporting the growth and development of our team members. As a Medical Receptionist, you will have opportunities to:
- Develop your skills in medical record review, data management, and customer service.
- Expand your knowledge of healthcare operations, including HEDIS survey operations and medical terminology.
- Build relationships with healthcare providers and other stakeholders, enhancing your professional network and expertise.
Work Environment and Company Culture
As a remote team member, you will enjoy a flexible work environment that allows you to balance your work and personal responsibilities. Our company culture values:
- Flexibility and work-life balance.
- Collaboration and teamwork.
- Innovation and continuous learning.
- Exceptional customer service and support.
Compensation and Benefits
We offer a competitive hourly rate of $22.66, along with comprehensive benefits that support your overall well-being. Our benefits package includes:
- Competitive compensation.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
Join Our Team
If you're a motivated and experienced Medical Receptionist looking for a challenging and rewarding career opportunity, we encourage you to apply now. As a remote team member, you will play a critical role in driving the success of our medical record review process, and contributing to the advancement of healthcare administration. Don't miss this opportunity to join our team and shape the future of healthcare!
Apply now and take the first step towards a fulfilling and successful career with workwarp!
Apply Now