Veterans Highly Encouraged to ApplyNEW TRAINING CLASS BEGINS ON
Monday, July 7, 2025Does the idea of applying your talents at a social care company that assists people address Social Determinant of Health (SDoH) barriers and compensates well for doing so, inspire you? We call it “Doing good while doing well” and invite you to apply to join us and begin moving forward along a beneficial career path – one built on providing solutions by helping others navigate through the complex world of health care benefits.Here at BeneLynk, our mission is to improve lives and positively impact social determinants of health barriers by providing our Managed Care partners with the information they need, and people with the advocacy they deserve. We are laser-focused on our longstanding area of expertise in the healthcare world. We fully understand barriers and surface solutions, then provide the advocacy that changes lives and improves outcomes. Everything we do, from the systems we build, to our government relations, to our outreach operations, is in service of this one central vision.REMOTE MEMBER ENGAGEMENT SPECIALISTThis position holds accountability for conducting telephonic screening services to Medicare Advantage beneficiaries enrolled in a BeneLynk contracted Medicare Advantage plan. The Member Engagement Specialist makes outbound telephone calls and handles inbound telephone calls to confirm the beneficiaries Veteran status and assists with benefits sponsored by the Department of Veteran Affairs and other sources.ESSENTIAL RESPONSIBILITIES * Meet production/departmental goals by answering inbound calls and conducting telephonic outreach activities to review and assess Medicare Advantage plan member’s eligibility for VA sponsored Veteran Support outreach campaign efforts (mail, phone, etc.) to identify Veterans and secure individual written member authorization to communicate with the VA for the purposes of retrieving individual charts from VA facilities throughout the country.
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Monday, July 7, 2025Does the idea of applying your talents at a social care company that assists people address Social Determinant of Health (SDoH) barriers and compensates well for doing so, inspire you? We call it “Doing good while doing well” and invite you to apply to join us and begin moving forward along a beneficial career path – one built on providing solutions by helping others navigate through the complex world of health care benefits.Here at BeneLynk, our mission is to improve lives and positively impact social determinants of health barriers by providing our Managed Care partners with the information they need, and people with the advocacy they deserve. We are laser-focused on our longstanding area of expertise in the healthcare world. We fully understand barriers and surface solutions, then provide the advocacy that changes lives and improves outcomes. Everything we do, from the systems we build, to our government relations, to our outreach operations, is in service of this one central vision.REMOTE MEMBER ENGAGEMENT SPECIALISTThis position holds accountability for conducting telephonic screening services to Medicare Advantage beneficiaries enrolled in a BeneLynk contracted Medicare Advantage plan. The Member Engagement Specialist makes outbound telephone calls and handles inbound telephone calls to confirm the beneficiaries Veteran status and assists with benefits sponsored by the Department of Veteran Affairs and other sources.ESSENTIAL RESPONSIBILITIES * Meet production/departmental goals by answering inbound calls and conducting telephonic outreach activities to review and assess Medicare Advantage plan member’s eligibility for VA sponsored Veteran Support outreach campaign efforts (mail, phone, etc.) to identify Veterans and secure individual written member authorization to communicate with the VA for the purposes of retrieving individual charts from VA facilities throughout the country.
- Review benefits and provide assistance with general social programs.
- Meet daily, weekly, and monthly performance goals related to schedule adherence, telephone availability, working rate, and completion of follow-up assignments.
- Meet quality standards by ensuring proper phone etiquette and adherence to scripts, have accurate and descriptive case documentation, and proper disposition of cases.
- Review and analyze incoming Medicare Advantage plan member correspondence and/or inquiries for the purposes of retrieving member charts from VA facilities.
- Conduct follow-up activities for processed correspondence and/or inquiries from BeneLynk Outreach initiatives.
- Maintain current knowledge of state and federal regulatory requirements to adhere to strict compliance of all aspects of BeneLynk’s Outreach Operations.
- Participate as required in BeneLynk’s staff and operational development programs. Be a team player and communicate openly and honestly.
- Demonstrate behaviors, actions, and attitudes that reflect BeneLynk’s vision, mission, and values.
- Other duties as assigned.
- Education – High School or General Education Degree (Preferred)
- Experience – Demonstrated experience with direct consumer interaction and telephone sales experience. Demonstrated application of persuasion and ability to engage individuals over the phone; data entry and related computer skills.
- Language Skills – Excellent verbal and written communication skills; ability to communicate with elderly individuals. Bi-lingual (English & Spanish) preferred.
- Reasoning Ability – Ability to analyze and interpret program criteria; ability to interact and decipher information via telephone or correspondence inquires. Good communication skills. must be orally articulate, have good written communication skills, and also be good listeners; Judgement; Analytical skills; Research skills; People skills; Perseverance; Creativity.
- Network Capability – Reliable, high-speed internet connection.
- Remote Environment - must establish an appropriate work environment that is quiet, clean, and safe, with adequate lighting within their home for work purposes.
- Prolonged Sitting - Call center agents typically spend most of their shift seated, requiring physical endurance.
- Keyboarding and Computer Use - Agents frequently use computers to access information, enter data, and interact with customer relationship management (CRM) systems, requiring dexterity and speed.
- Communication - Agents need to speak clearly and listen attentively, often while multitasking between various tasks.
- Occasional Walking and Reaching - While primarily seated, agents may occasionally need to walk to other areas or reach for supplies, requiring basic mobility.
- Lifting (Occasionally) - Some roles may involve lifting equipment or materials, though this is typically light and infrequent.
- Reading and Processing Information - Agents must be able to read and interpret information displayed on screens, including customer data, scripts, and system prompts.
- Vision - Good visual acuity is essential for reading small text and identifying details on screens, which may be required for extended periods. Agents should be able to manage visual fatigue and take breaks when necessary to maintain focus and accuracy.
- Audio - Must be able to listen and communicate clearly through audio during training and daily work tasks. Must be able to follow audio-based instructions and feedback.
- Regular and reliable attendance is a critical requirement for this role. The ability to maintain full attendance throughout the training period is essential for job success.
- Medical, dental, vision, and employee assistance program benefits
- Monthly Bonus Incentives
- 401K match
- Streaming Service Reimbursement
- 23 paid days annually
- Business casual dress
- Monthly recognition
- Weekly trivia games
- Excellent growth & advancement opportunities
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