Join our team as a Remote Member Enrollment Coordinator and enjoy the freedom and flexibility of working from home while making a meaningful impact in the lives of our members. We're seeking a highly skilled and compassionate individual to assist with enrolling members in discount RX programs for specialty medications, providing top-notch service and support in a fast-paced contact center environment.
As a Remote Member Enrollment Coordinator, you will be responsible for handling inbound and outbound calls, verifying patient health information, and providing accurate and up-to-date information to members. You will utilize our CRM database to verify member data, record interactions, and complete assigned tasks. If you have a strong background in call center experience, health insurance, and pharmacy or co-pay experience, we encourage you to apply.
Key Responsibilities:
- Assist with calls enrolling in discount RX programs for specialty medications (approximately 50-60 calls daily)
- Provide high-quality service to members, striving for first-call resolution, while maintaining a professional and compassionate demeanor
- Verify and protect patient health information accurately, ensuring confidentiality and compliance with regulations
- Act as a subject matter expert, offering accurate and up-to-date information to members and guiding them through the enrollment process efficiently
- Utilize CRM database effectively to verify member data, record interactions, escalate unresolved cases, and complete assigned tasks as directed by call center leadership
Requirements:
- Fast-paced call center experience in an inbound and outbound environment (last 5 years)
- Health insurance experience on the pharmacy side and/or co-pay experience
- Experienced with talk-tracks
- Computer proficient: Navigate multiple software systems
- Ability to handle calls with professionalism and empathy due to the nature of the business
- Ethernet connection in private, designated workspace (cannot use WiFi)
- Speed test: 25 DL / 25 UL
- High school diploma or equivalent required
- Background check and drug screening required
What We Offer:
- Competitive hourly rate of up to $20/hour
- Contract-to-hire opportunity with room for growth and performance-based advancement
- Comprehensive benefits package, including 401(k), dental insurance, health insurance, paid time off, and vision insurance
- Flexible schedule with shift bids approximately every 6 months
- Opportunity to work from the comfort of your own home in a private, designated workspace
How to Apply:
Ready to join our team? Click the "Apply Now" button to start your application process. We can't wait to hear from you!
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