Note: The job is a remote job and is open to candidates in USA. Agile IT is a Microsoft AOS-G partner focused on supporting the Defense Industrial Base with secure cloud solutions. The Named Account Licensing Specialist will serve as the primary licensing contact for high-value accounts, ensuring excellent customer service and providing expert guidance on Microsoft licensing structures.
Responsibilities
- Serve as the dedicated licensing point of contact for our highest-value accounts
- Advise customers on the right Microsoft 365 and Azure licensing structure for their needs, balancing cost, compliance, and growth
- Partner with Account Executives on active deals, joining sales calls to scope and validate licensing
- Train and mentor internal teams on Microsoft licensing programs, products, and best practices
- Own and resolve licensing tickets and customer requests, often starting from incomplete information
Skills
- A relationship-first mindset and a genuine drive to take care of customers
- 3+ years of experience with Microsoft 365 and/or Azure licensing, GCC and GCC High licensing
- Deep knowledge of Microsoft 365 products, features, and licensing models
- Strong attention to detail and accuracy
- Ability to research and interpret Microsoft licensing documentation
- Experience advising customers or internal stakeholders on licensing decisions
- Excellent written and verbal communication skills
- Experience with ticketing systems and managing customer requests
- Comfortable working in a remote environment
- Self-motivated
- Experience with Microsoft CSP, EA, or AOS-G programs
- Working knowledge of Microsoft Partner Center
- Familiarity with CMMC compliance requirements
- Experience with Autotask PSA or similar ticketing systems
Benefits
- Comprehensive benefits (medical, dental, vision, retirement, PTO, 12 paid holidys, professional development)
- Fully remote work environment with flexibility and autonomy
- Mission-driven work that directly strengthens our national security posture
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