Note: The job is a remote job and is open to candidates in USA. Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across various domains. They are seeking a Night Shift Network Operations Centre (NOC) Analyst responsible for monitoring and maintaining network infrastructure, responding to incidents, and improving processes for incident management.
Responsibilities
- Monitor and triage network events, incidents, and alerts in a 24/7/365 environment
- Conduct initial triage and analysis of network events and infrastructure incidents
- Escalate complex incidents to Tier 2/3 analysts as needed
- Respond to network incidents in accordance with established incident response procedures
- Participate in incident response activities and provide status updates to stakeholders
- Document and maintain an accurate record of all network incidents, events, and alerts
- Maintain a high level of awareness of current and emerging network technologies and infrastructure trends
- Collaborate with other teams and departments within the organization to resolve network incidents
- Continuously improve processes and procedures for incident response and network event management
- Provide excellent quality of Customer Service
- Meet or exceed customer expectations
- Understand the overall processes and procedures of the Arctiq NOC and the relevance of the procedures to the managed client
- Work non-traditional hours in a 24 x 7 service environment
Skills
- 2+ years in a network operations, IT infrastructure, or IT support role with significant network responsibilities
- Experience administering and supporting enterprise backup and recovery platforms, including Commvault, Cohesity, Zerto, and Cloudian, with responsibilities for backup monitoring, data restoration, replication management, policy administration, and troubleshooting
- Demonstrated expertise in one or more of the following domains: Network Operations, Infrastructure Monitoring, Incident Response and Analysis, IT Systems and Operations, Network Security, Systems and Applications Support, or Performance Management
- Excellent oral and written communication skills
- Individuals will be required to submit to a background examination
- Demonstrated ability in effective communication and collaborating in a high-performance team environment
- Demonstrated commitment to customer service
- Experience functioning in diverse workgroups
- Experience working with a network monitoring platform (e.g. SolarWinds, PRTG, Nagios, or similar)
- Experience with infrastructure, security, and cloud platforms including Jira, Confluence, Fortinet/FortiGate, SentinelOne, Microsoft Azure, VMware vSphere, Windows Server, and Microsoft 365
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