Note: The job is a remote job and is open to candidates in USA. The Aaron's Company, Inc. is an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. The Customer Support Associate manages all issues presented by stores and corporate offices to maintain positive customer relationships, providing troubleshooting and resolving issues directly with callers.
Responsibilities
- Answer and respond promptly and professionally to incoming calls, chats, and email
- Document interactions completing troubleshooting steps using knowledgebase articles to work towards issue resolution
- Establish and maintain a good rapport with callers by using positive language and anticipating their needs
- Perform level 1 troubleshooting on reported issues
- Update all work performed and document incident details until the issue is resolved
- Handle, document, resolve or escalate any email issues presented
Skills
- 1 year required customer service in a call center environment
- High School Diploma required
- Basic to intermediate technical knowledge
- Basic to intermediate troubleshooting skills
- Excellent communication and customer service skills
- Intermediate call center skills
- Familiarity with customer-relationship management (CRM) software programs (ServiceNow)
- Strong command of written and verbal English
- Excellent organizational and multitasking skills
- Ability to maintain a calm and polite manner in stressful situations
- Ability to work morning, afternoon, night, and weekend shifts
- 2 years of customer service in a call center environment preferred
- College degree in Information Technology or Technical college degree preferred
Benefits
- Paid time off, including vacation days, sick days, and holidays
- Medical, dental and vision insurance
- 401(k) plan with contribution matching
Company Overview
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