Note: The job is a remote job and is open to candidates in USA. KeyBank is seeking an Operations Division Manager for Fraud Solutions to lead fraud management across products, client segments, and channels. The role involves reducing enterprise fraud risk, managing a high-performing team, and serving as a trusted advisor on fraud policy and risk management.
Responsibilities
- Serve as a fraud policy and risk subject matter expert across the enterprise
- Drive forward‑looking risk discussions vs. reactive issue management in governance forums (such as Fraud Findings, MSIF discussions)
- Ensure fraud risks are clearly articulated in business terms (client impact, financial exposure, reputational risk)
- Direct Influence on upstream decisions (product design, servicing changes, vendor selection, fraud strategies, project selections, etc. ) to prevent risk introduction vs. reacting after the fact
- Establish yourself as the trusted, go-to partner across EFS by building and maintain strong, proactive relationships with key partners across the enterprise
- Demonstrate visible ownership of fraud risk/policy across products and channels by proactively identifying, elevating and reducing systemic fraud exposure
- Partner with second-line partners to translate enterprise fraud‑risk principles into specific fraud policy requirements to manage fraud within Key’s risk appetite
- Manage and develop a high performing team, ensuring capability building and role clarity
- Own day-to-day oversight of direct report’s functions across the different channels, lines of business, and products/transactions, ensuring high performance, quality and understanding
- Provide timely and clear written updates for governance decks, Monthly Business Reviews, and executive reporting
- Prepare concise summaries of policy performance, adherence gaps, accomplishments, and upcoming priorities
- Drive Alignment across conflicting priorities (risk, revenue, operations, etc.)
- Actively engage in and contribute to the evolution of fraud policy framework
- Promote standardized approaches where appropriate (authentication, fraud holds, escalation triggers, operational processes)
Skills
- Deep fraud domain and banking experience, preferably with 5-10 years within fraud & risk management, specifically across multiple fraud verticals spanning: Deposit Fraud, In clearing Check Fraud, Funds Availability, Payments Fraud (Wires, ACH, Zelle, Bill Pay, etc), Card Fraud (Credit/Debit including Bust Outs), Commercial Fraud (BEC, Treasury Payments, commercial servicing), New Account/Onboarding Fraud (Synthetic, ID Theft, KYC/KYB), Both First- and Third-Party Fraud Typologies
- Strong policy governance and regulatory knowledge
- Familiarity with Risk policies (control requirements, escalation triggers, minimum standards)
- Familiarity with Regulations (Reg E, Reg Z, Reg CC, UDAAP, KYC/KYB, CIP, FCRA, FACTA)
- Familiarity with Red Flags and ATO governance
- OR equivalent experience
- Bachelor's Degree
Benefits
- Eligibility for incentive compensation which may include production, commission, and/or discretionary incentives
- Please click [here](https://www.key.com/about/careers/working-with-us/benefits.html) for a list of benefits for which this position is eligible
- Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment
- Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected]
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