Note: The job is a remote job and is open to candidates in USA. B-Stock is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. The Operations Specialist is responsible for creating, reviewing, and optimizing listings to drive recovery and sales, collaborating with cross-functional partners to improve processes and resolve workflow issues.
Responsibilities
- Exercises independent judgment within their scope of work to review and resolve workflow issues with accuracy and consistency
- Navigates ambiguity by weighing trade-offs, considering downstream impacts, and aligning actions with team and company objectives
- Defines and executes efficient workflows to ensure listings are created and reviewed within established SLAs
- Strategically divides master inventory files into optimized listings using seller-specific standards and subject matter expertise to maximize recovery and velocity
- Partners with cross-functional teams to design listing strategies that exceed client expectations while balancing efficiency, accuracy, and scalability
- Identifies and implements process improvement opportunities, adapting to client changes and enhancing tool functionality and efficiency through specialized knowledge in online transactions
- Leverages automation tools (e.g., AI, Excel macros) to streamline repetitive steps and increase efficiency
- Tracks and reports listing metrics to drive accountability and continuous improvement
- Supports onboarding of new sellers and locations, ensuring standardized and scalable processes
- Leads ongoing and ad hoc projects in support of clients and internal stakeholders
- Tracks and documents order status between sellers and buyers to ensure timely resolution and minimize disputes
- Monitors account and category performance to recommend competitive pricing strategies for future inventory
- Ensures inventory is properly allocated across sales methods to align with departmental and client objectives
- Reviews aging inventory and adjusts sales method or pricing strategies to meet performance targets
Skills
- High School Diploma or GED
- Thorough attention to detail
- Excellent written and verbal English communication skills
- Advanced or proficient knowledge of Excel and Google Sheets (i.e., pivot tables, vlookups)
- Experience working in a fast-paced and multi-deadline-driven environment
- Efficient and analytical with the ability to self-manage while contributing to a positive work environment
- Must be a team player who naturally collaborates with others (at all levels) and doesn't hesitate to engage other teams to achieve the best results
- Excellent problem-solving and critical thinking skills to find innovative ways of processing client information into listings
- Previous experience related to online eCommerce, Marketplace or B2B platform sales such as Amazon, eBay, Shopify, and Woocommerce
- Knowledge of Python, MySQL, Ruby, or other popular programming languages is a plus
- Prior work experience in HTML and Magento
- Bachelor's degree or an equivalent combination of education or experience
Benefits
- Competitive compensation packages including bonuses and options
- Medical, dental, and vision benefits
- Matching 401(K)
- Paid time off
- Telecommuting and remote work options
- Support for continuing education
- Team off-sites, social events, annual company events, and frequent extracurricular activities
- Unlimited snacks and drinks
Company Overview
B-Stock is the world's largest B2B recommerce platform and system of record for all resale. It was founded in 2008, and is headquartered in Belmont, California, USA, with a workforce of 201-500 employees. Its website is http://bstock.com.
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