[Remote] Operations Support Engineer

Note: The job is a remote job and is open to candidates in USA. Baylor Genetics is seeking an Operations Support Engineer responsible for maintaining and monitoring technical software systems related to genomic technologies. The role involves troubleshooting customer issues, collaborating with cross-functional teams, and ensuring compliance with regulatory standards in a healthcare environment.

Responsibilities

• Maintain and monitor support systems for technical software, including web applications and genomic software
• Debug complex code and analyze application logs to assist in issue resolution
• Intake, troubleshoot, and resolve customer issues, ensuring timely and accurate follow-through
• Ensure proper escalation of issues to internal teams and maintain clear communication throughout the resolution process
• Assist in code development and code scripting for the improvement of operations support and automation
• Contribute to the design and improvement of support workflows and documentation
• Ensure proper recording and communication of technical issues and resolutions
• Document support processes and technical issues thoroughly and accurately
• Work closely with scientists, software engineers, and bioinformaticians to diagnose and resolve technical issues
• Collaborate with DevOps and QA teams to ensure smooth deployment and operation of support systems
• Ensure support systems and processes align with regulatory standards such as CLIA, CAP, HIPAA, and FDA
• Assist in documenting compliance-related activities and support audits as needed

Skills

• Strong problem-solving and client-facing skills
• Demonstrated competency in scripting languages (e.g., Bash, Python)
• Familiarity with statistical programming languages (e.g., R, Python)
• Experience with Linux/Unix systems
• Excellent written and verbal communication skills
• Ability to learn quickly and adapt to a fast-changing environment
• Bachelor's degree or higher in Computer Science, Computer Engineering, Bioinformatics, or a related field
• Minimum of 2 years of experience in technical support or software engineering
• Experience with genomic software systems is a plus
• Experience in healthcare-related environments with high regulatory requirements is preferred
• Cloud experience is a plus
• Hands-on experience with databases and SQL is a plus

Company Overview

Baylor Genetics offers a full spectrum of cost-effective, genetic testing, and provides clinically relevant solutions. It was founded in 1978, and is headquartered in Houston, Texas, USA, with a workforce of 501-1000 employees. Its website is https://www.baylorgenetics.com/.

Company H1B Sponsorship

Baylor Genetics has a track record of offering H1B sponsorships, with 3 in 2025, 1 in 2024, 3 in 2023, 1 in 2022, 1 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.