Note: The job is a remote job and is open to candidates in USA. Argano is a digital consultancy focused on high-performance operations. The Principal Consultant Client Services is responsible for managing relationships with mid-to-large clients, ensuring their satisfaction and retention while providing expert guidance and technical support related to Oracle HCM Benefits and Absence Management.
Responsibilities
- Maintain regular communication with mid to large size clients to understand their needs, concerns, and feedback. Respond promptly to client inquiries and resolve issues in a timely manner
- Align existing client practices and procedures with validated HCM Cloud methods to solve client needs and challenges
- Troubleshoot issues
- Propose a best practice solution to resolve challenges
- Identify business requirements and map them to the Oracle Cloud functionality
- Identify functionality gaps and develop solutions to them, through process or design
- Configure the Oracle Cloud to meet client requirements and document application set-ups
- Analyze and resolve functionality issues as well as proactively identifying long-term solutions
- Lead and present to clients and internally
- Advise clients on options, risks and any impacts on other processes and/or systems
- Manage scope and client expectations on individual assignments and in day-to-day activities
- Lead and support clients with the execution of test scripts
- Participate in internal forums for training, teamwork, issue resolution and innovative design
- Provide knowledge transfer to clients
- Create specification documents for technical object development
- Be leaders with a vision in the Oracle Cloud space with innovative solutions around the product
- Constant Implementation and testing of advanced enhancements as well as new functionality
- Manage and oversee client accounts, including contract renewals, upselling, and cross-selling products or services
- Develop account plans to maximize value for both the client and Argano
- Focuses on maintenance, reconfiguration, new functionality or modules
- Ensure high levels of client satisfaction by delivering exceptional client service and addressing any client issues or complaints
- Collaborate with clients to understand their business goals and objectives. Provide strategic insights and recommendations to help clients achieve their goals through the company's products or services
- Work closely with internal sales, marketing, Project managers, etc. to align client needs with Argano’s offerings
- Prepare and present regular reports to management and clients, outlining key performance metrics and the status of client accounts
Skills
- Bachelor's degree in a relevant field such as Business Administration, Marketing, Economics, Finance, Engineering, etc.) expected
- 5 - 10 years of Client Services experience or in related field
- Module-specific experience in Benefits and Absence Management
- Demonstrated experience in understanding business practice concepts in your modules of expertise
- Track record of building long-lasting relationships with your clients
- 3 full life cycle Oracle HCM Cloud implementations
- Ability to understand fundamental system design and purpose
- Ability to engage effectively at the business and technical level
- Strong written and verbal communication skills
- Oracle certified in your modules of expertise
- OTBI, HDL, HSDL, BIP, Visual Builder Studio, and FastFormula
- Ability to manage/deliver projects, including experience planning and estimating
- Validated ability to support sales as Subject Matter Expert
- Strong interpersonal skills
- Knowledge of challenges commonly faced by client and support teams
- Ability to work well autonomously and in a team environment
- Ability to effectively manage priorities and multiple clients
- Self-motivated and able to plan work effort and manage priorities
- Experience Leading and managing mid-size client projects independently
- Experience providing complex solutions to clients
- Extensive expertise in multiple technical domains and IT knowledge
- Proven track record of successful project management and client satisfaction
- Bachelor's Degree preferred
- Redwood implementation and upgrade experience highly preferred
Company Overview
Company H1B Sponsorship