Note: The job is a remote job and is open to candidates in USA. Brakes Catering Equipment is the UK’s largest foodservice supplier, delivering high quality food and ingredients to various sectors. They are seeking a Part Time Customer Support Advisor to join their contact centre team, responsible for managing customer inquiries and ensuring a positive customer experience.
Responsibilities
- Multi skilled across both sales and customer care functions
- Take ownership of all aspects of inbound and outbound customer contacts including order placement, query resolution and managing service issues
- Add value to every customer contact using Brakes sales through service approach to drive profitable growth, build loyalty and customer lifetime value
- Understand customer needs and maintain ongoing relationships liaising with Field Sales to nurture and retain customers
- Ensure good communication links with various departments and utilise and follow internal policies
- Self-motivated to deliver high productivity, to achieve personal scorecard targets and assist in the achievement of overall departmental KPI’s
- Take ownership of own personal development to maintain and develop knowledge of Brakes products, services and process
- Meet and exceed quality targets in line with the Quality Framework
Skills
- Be able to think quickly on your feet, enabling the best outcome for all customers
- Fantastic problem solving skills
- Excellent communication skills
- Great rapport building ability – communication is key
- A strong level of written and verbal communication, with a great attention to detail
- Be able to work in a busy and fast paced environment
- Experience on SAP would be desirable, but not essential – our training is second to none
Benefits
- Huge discount on all sorts of lovely food and award-winning products
- Generous holiday allowance
- Recognition awards and Incentives
- Pension
- Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
Company Overview