Note: The job is a remote job and is open to candidates in USA. Memorial Healthcare System is dedicated to improving health and quality of life for patients. They are seeking a Patient Financial Services Representative who will greet patients, gather demographic and financial information, and ensure all necessary forms are completed accurately.
Responsibilities
- May schedule walk-in appointments for services offered
- Collects patient out-of-pocket responsibility per collection guidelines
- Provides patient estimates as requested
- Prepares and balances a daily deposit of all payment collections
- Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner
- May guide the patient to appropriate destination for services
- Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active
- Determines correct insurance filing order, if multiple insurance coverages are effective for that service
- Obtains pre-certification and authorization
- Explains polices including all regulatory and financial consent forms; secures all required signatures
- May perform patient discharge functions including, but not limited to, review of after visit summary (AVS), future appointment scheduling, and referrals
- Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card
- May confirm physician and prescription orders ensuring accuracy
Skills
- High School Diploma or Equivalent (Required)
- Excellent communication skills
- Critical thinking skills
- Decisive judgment
- Ability to work with minimal supervision
- Ability to work in a stressful environment
- Ability to take appropriate action
- Ability to work and build relationships collaboratively
- One (1) year of related hospital, medical office, or customer service experience preferred
Company Overview
Company H1B Sponsorship