[Remote] Patient Solutions Representative II (Healthcare Customer Service | Call Center)

Note: The job is a remote job and is open to candidates in USA. R1 RCM is a company focused on improving financial outcomes and patient experiences in healthcare. They are seeking a Patient Solutions Representative II to support patients with billing, insurance, and account-related questions in a high-volume call center environment.

Responsibilities

• Resolve questions related to medical billing, insurance coverage, claims, EOBs, and account balances
• Deliver high-quality customer service through inbound and outbound calls in a high-volume environment
• Support patients with payment plans and financial questions
• Achieve first call resolution and meet call center performance metrics
• Use EMR systems (Epic, Cerner, Meditech) to research and resolve issues
• Maintain HIPAA compliance and accurate documentation
• Navigate multiple systems while managing high call volume

Skills

• 1+ year of experience in a customer service or call center role
• Ability to explain insurance benefits, claims, and EOBs clearly
• Experience handling high call volume and fast-paced environments
• Strong attention to detail and ability to multitask across systems
• Resolve questions related to medical billing, insurance coverage, claims, EOBs, and account balances
• Deliver high-quality customer service through inbound and outbound calls in a high-volume environment
• Support patients with payment plans and financial questions
• Achieve first call resolution and meet call center performance metrics
• Use EMR systems (Epic, Cerner, Meditech) to research and resolve issues
• Maintain HIPAA compliance and accurate documentation
• Navigate multiple systems while managing high call volume
• Experience in health insurance, payer customer service, or medical billing/claims (highly preferred)
• Familiarity with EMR systems (Epic, Cerner, etc.) is a plus
• Health insurance customer service (Optum, UnitedHealthcare, Anthem, Aetna, BCBS)
• Medical claims or billing support roles
• Revenue cycle or patient financial services
• Healthcare contact center / call center environments

Benefits

• Competitive benefits package

Company Overview

R1 RCM serves as a revenue cycle management partner for hospitals and healthcare systems regardless of the payment models. It is a sub-organization of TowerBrook Capital Partners. It was founded in 2003, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.r1rcm.com/.

Company H1B Sponsorship

R1 RCM has a track record of offering H1B sponsorships, with 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.