Note: The job is a remote job and is open to candidates in USA. Prolific is building the biggest pool of quality human data in the world, serving over 35,000 AI developers and organizations. They are seeking HR and People Operations leaders with hands-on experience in ITSM or ESM platforms to join their Expert Network as subject matter experts.
Responsibilities
- Share your expert perspective on topics such as internal ticketing workflows, employee service requests, HR policy, and people operations processes
- Apply your real-world experience to assess and respond to HR and People Ops scenarios, such as employee onboarding requests, ticket triage, leave administration, and internal helpdesk workflows
- Participate in structured surveys or interviews where your domain expertise informs research into service management practices and HR operations
- Provide informed feedback on tools, workflows, and processes related to ITSM/ESM platforms in HR and People Ops contexts
- Contribute subject matter expertise to help research teams better understand how HR and People Ops functions use and evaluate service management platforms
Skills
- Director-level or above experience in HR, People Operations, or a related function
- Deep background in one or more areas such as HR Operations, People Operations, Employee Relations
- Current or recent hands-on use of an ITSM or ESM platform such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks
- Experience as a decision maker or key stakeholder for ITSM/ESM platform selection, implementation, or management
- The ability to draw on complex People Ops workflows and ticketing experience to answer research questions and provide clear, nuanced expert insight
- Exceptional written communication skills and a high level of attention to detail when responding to questions on HR policy, compliance, or service management topics
- A PayPal account to receive payment from our clients
- Familiarity with systems like Workday, SAP SuccessFactors, ADP, or Oracle HCM
- Familiarity with Excel/Google Sheets for workforce analytics
- Familiarity with Notion/Jira for asynchronous collaboration
Benefits
- Paid study participants
- Competitive pay rates
- Flexible hours
- The ability to work from home
Company Overview