About Navitus Health Solutions
Putting People First in Pharmacy – Navitus was created to challenge the traditional pharmacy‑benefit‑manager (PBM) model and bring transparency, affordability, and compassion to the medication supply chain. Our mission is simple: remove unnecessary cost, improve medication access, and deliver a healthier future for every member we serve. As a rapidly growing, technology‑driven health‑care partner, we support commercial, Medicare, and Medicaid populations across the United States.
At Navidus, we celebrate diversity, nurture creativity, and empower each team member to grow both professionally and personally. Our collaborative culture encourages new ideas, continuous learning, and a shared passion for delivering outstanding service to our customers, our partners, and each other. When you join Navitus, you become part of a purpose‑driven family that truly believes that better pharmacy care starts with better people.
Why This Role Matters
The Remote Pharmacy Technician – Telehealth position is the frontline of our Medication Therapy Management (MTM) program. Every day, you will be the voice that guides members through their medication regimens, identifies potential safety concerns, and connects them with the resources they need to stay healthy. By partnering with pharmacists, nurses, and providers, you will directly influence patient outcomes, improve Star rating metrics, and help Navitus maintain its reputation as a leader in innovative, member‑focused pharmacy care.
Key Responsibilities
As a Telehealth Pharmacy Technician, you will be responsible for a full spectrum of clinical and operational activities, including but not limited to:
- Outbound Member Outreach: Initiate and conduct phone or video calls to offer MTM services, educate members on medication safety, and promote additional Navitus health programs.
- Inbound Call Management: Receive and triage member inquiries, schedule MTM appointments, and provide immediate assistance or referrals as needed.
- Comprehensive Medication Interviews: Perform thorough, telephonic medication histories, capture current drug therapy, allergies, adverse reactions, and adherence information, and accurately document findings in our clinical platform.
- Care Coordination: Communicate findings and recommendations to prescribing clinicians, pharmacy providers, and internal care teams to ensure seamless follow‑up and resolution of therapy issues.
- Star Rating Support: Engage with members and providers to capture data that contributes to CMS Star rating calculations, helping improve quality metrics for our clients.
- Regulatory Compliance: Maintain up‑to‑date knowledge of HIPAA, CMS, and state pharmacy regulations, ensuring all interactions and documentation meet the highest standards of privacy and accuracy.
- Performance Reporting: Generate and review reports on outreach volume, call outcomes, and program effectiveness, providing insights to leadership for continuous improvement.
- Continuous Learning: Participate in ongoing training sessions, webinars, and certification programs to stay current on medication therapy trends, telehealth best practices, and emerging health‑care technologies.
- Team Collaboration: Contribute to a supportive, high‑performing CEC (Clinical Excellence Center) Operations team, sharing knowledge, supporting peers, and helping meet departmental goals.
- Ad Hoc Projects: Assist with special initiatives such as health‑risk assessments, disease‑specific outreach campaigns, and quality‑improvement studies as directed by leadership.
Essential Qualifications
- Current Pharmacy Technician Certification (CPhT) or completion of an accredited pharmacy technician program.
- Minimum 1‑2 years of experience in a pharmacy setting, with a strong preference for prior exposure to MTM, telehealth, or remote patient care.
- Proven ability to communicate clearly and empathetically over the phone or via video platforms, delivering complex information in a patient‑friendly manner.
- Demonstrated knowledge of medication safety principles, drug‑interaction assessment, and basic pharmacology.
- Strong computer literacy, including comfort with electronic health record (EHR) systems, pharmacy management software, and Microsoft Office Suite.
- Ability to work independently in a remote environment while maintaining high productivity and meeting scheduled call‑volume targets.
- Excellent organizational skills with a keen eye for detail in documentation and data entry.
- Eligibility to work in the United States and a reliable, high‑speed internet connection.
Preferred Qualifications & Additional Assets
- Experience with CMS Star rating programs, Medicare Part D, or commercial health‑plan MTM initiatives.
- Certification in Medication Therapy Management (e.g., RPh‑CM) or a related clinical credential.
- Familiarity with HIPAA compliance tools, data‑security best practices, and virtual communication platforms (Zoom, Microsoft Teams, etc.).
- Bilingual proficiency (Spanish, Mandarin, or other languages) to serve diverse member populations.
- Previous remote work experience, demonstrating self‑discipline, time‑management, and proficiency with virtual collaboration tools.
- Strong analytical mindset with the ability to interpret medication data and generate actionable recommendations.
Core Skills & Competencies for Success
- Patient‑Centric Communication: Ability to listen actively, explain medication regimens clearly, and motivate members toward adherence.
- Critical Thinking: Rapidly assess medication discrepancies, identify potential drug interactions, and prioritize interventions based on clinical urgency.
- Technology Fluency: Comfortable navigating multiple software interfaces, troubleshooting basic technical issues, and leveraging digital tools for documentation.
- Collaboration & Teamwork: Work cohesively with pharmacists, nurses, and cross‑functional teams to deliver consistent, high‑quality care.
- Time Management: Efficiently manage a high volume of calls, documentation, and follow‑ups while meeting quality standards.
- Ethical Integrity: Uphold patient confidentiality, comply with all regulatory guidelines, and maintain professional standards at all times.
- Adaptability: Thrive in a fast‑changing environment, quickly learning new protocols, technology updates, and best practices.
Career Growth & Learning Opportunities
Navitus is committed to your professional development. As a Remote Pharmacy Technician, you will have access to a robust learning ecosystem that includes:
- Paid tuition reimbursement for advanced certifications (e.g., Certified Pharmacy Technician Specialist, RPh, or clinical pharmacy degrees).
- Internal mentorship programs linking you with senior pharmacists and operational leaders.
- Regular webinars and workshops on emerging topics such as pharmacogenomics, digital therapeutics, and advanced MTM strategies.
- Clear career pathways to roles such as Senior Pharmacy Technician, MTM Clinical Analyst, Pharmacy Operations Supervisor, or even Remote Pharmacist (with additional licensure).
- Opportunities to participate in cross‑departmental projects, gaining exposure to data analytics, health‑plan partnership management, and strategic initiatives.
Work Environment & Company Culture
Our remote workforce enjoys a flexible, results‑oriented environment that empowers individuals to balance professional responsibilities with personal life. At Navitus, we nurture a culture defined by:
- Inclusivity: A workplace where every voice matters, and diverse perspectives fuel innovation.
- Collaboration: Regular virtual huddles, team‑building events, and open‑door leadership that inspire teamwork despite geographic distance.
- Recognition: Formal programs that celebrate achievements, from “Member Impact Awards” to peer‑nominated honors.
- Well‑Being: Access to mental‑health resources, wellness stipends, and a supportive environment that prioritizes work‑life balance.
- Technology‑First: State‑of‑the‑art communication platforms and secure cloud‑based systems that enable seamless remote operations.
Compensation, Perks & Benefits
We offer a market‑competitive hourly wage ranging from USD $17.78 to $20.91, commensurate with experience and certifications. In addition to base pay, our comprehensive benefits package includes:
- Health, dental, and vision insurance with multiple plan options.
- Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) to manage out‑of‑pocket costs.
- Retirement savings plan with employer matching contributions.
- Paid time off (PTO) accrual, paid holidays, and a generous sick‑leave policy.
- Professional development budget for certifications, conferences, and continuing education.
- Employee Assistance Program (EAP) providing confidential counseling and resources.
- Technology stipend to support home‑office setup, including a high‑speed internet allowance.
- Performance bonuses tied to quality metrics, member satisfaction scores, and STAR rating contributions.
Application Process & Next Steps
Ready to make a real difference in the lives of thousands of members while enjoying the freedom of remote work? We’re looking for motivated, compassionate individuals who thrive in a dynamic, patient‑focused environment. If you have the qualifications listed above—or a strong desire to grow within a forward‑thinking healthcare organization—don’t wait.
How to Apply: Click the link below, submit your resume, and include a brief cover letter highlighting your relevant experience and why you’re excited about telehealth pharmacy care. Our recruiting team reviews applications on a rolling basis, so early submission increases your chance of securing an interview.
Apply Now – Join Navitus as a Remote Pharmacy Technician – Telehealth MTM Specialist
Don't Hesitate – Your Future Starts Today!
Even if you don't meet every single requirement, we value a positive attitude, a willingness to learn, and a genuine passion for helping patients. Submit your application now and let us explore how your unique strengths can contribute to Navitus' mission of putting people first in pharmacy.
Apply Now