Note: The job is a remote job and is open to candidates in USA. Digible, Inc. is a digital marketing company focused on the multifamily industry, seeking a Principal, Strategic Operations. This high-impact role is responsible for designing and driving the company's operating system, ensuring strategic initiatives translate into measurable business outcomes and fostering organizational change management.
Responsibilities
- Design, implement, and continuously evolve Digible’s enterprise operating system, including planning frameworks, prioritization models, and operating rhythms that connect strategy to execution
- Own annual and quarterly planning processes, ensuring priorities are clearly defined, aligned to business outcomes, and realistically resourced across the organization
- Ensure all strategic initiatives are clearly tied to measurable business outcomes, including revenue growth, margin improvement, client performance, and operational efficiency
- Drive organization-wide adoption of new planning processes, tools, and operating rhythms. Ensure leadership consistently uses and reinforces these systems, even when it requires changing existing behaviors or challenging established norms
- Lead ELT and SLT discussions with clarity and authority, guiding prioritization tradeoffs, resolving misalignment, and ensuring decisions are translated into actionable plans
- Ensure initiatives progress with clear ownership and accountability across the business, using influence, structure, and operating discipline rather than direct reporting lines
- Develop and maintain scorecards that connect strategic initiatives and operational performance to key business metrics, including utilization, margin, retention, and growth
Skills
- 5+ years of experience in strategy & operations, business operations, program management, or management consulting, with a track record of driving cross-functional initiatives in complex organizations
- Strong business acumen, with the ability to connect operational priorities to key business drivers such as revenue, margin, utilization, retention, and growth
- Proven experience designing and managing enterprise planning processes, prioritization frameworks, and operating cadences that connect strategy to execution
- Demonstrated success driving organizational change management at scale, including implementing and ensuring adoption of new processes, tools, or operating models
- Proven ability to influence, challenge, and drive accountability without direct authority, particularly across executive and senior leadership teams
- Exceptional facilitation and communication skills, with experience leading executive-level discussions, guiding decision-making, and driving alignment on high-stakes topics
- Strong executive presence, with the ability to command a room, navigate ambiguity, and engage senior leaders in constructive and outcome-oriented conversations
- Strong organizational and program management skills, with the ability to manage multiple complex, cross-functional initiatives simultaneously
- Data fluency, with the ability to translate metrics and operational data into clear insights that inform leadership decisions and prioritization
- Experience operating in high-growth, agency, or professional services environments, with an understanding of business drivers such as utilization, margin, client delivery, and retention
- Experience designing, implementing, or evolving company operating systems or planning frameworks (e.g., EOS, OKRs, or similar), with a focus on driving adoption and business impact
- Background in management consulting or internal strategy & operations, with experience supporting executive leadership on prioritization and execution
- Experience driving enterprise-level prioritization, planning, and execution across multiple functions, particularly in environments with competing priorities and resource constraints
- Familiarity with tools such as Notion, Asana, ClickUp, Jira, or similar platforms, with the ability to translate operational needs into effective system design (tool experience is secondary to systems thinking)
Benefits
- 4-Day Work Week (32 Hour Work Week)
- WFA (Work From Anywhere)
- Annual Bonus Opportunities
- 3 weeks PTO as well as Sick Leave and Bereavement
- 11 paid holidays
- 401(k) + Match
- 75% employer paid health benefits (Medical, Dental, Vision)
- $75/month reimbursement for Physical Wellness
- $75/month reimbursement for Mental Wellness
- $1000/year travel fund for employees who have been with Digible 3+ years
- Dog-Friendly Office
- Paid Parental Leave
- Monthly Social Events
- Weekly Lunches and Snacks for in-office employees
Company Overview