Note: The job is a remote job and is open to candidates in USA. Avalara is an AI-first company that offers a cloud compliance platform and is seeking a Director of Customer Engineering to lead the technical engineering function for Avalara Property Tax. The role involves overseeing complex application integrations, ensuring implementation assurance, and guiding customer engagement through technical leadership.
Responsibilities
- Build and lead a Customer Engineering function that combines solution architecture, implementation engineering, product-engineering prototyping, partner enablement, and customer-facing technical communication
- Establish operating standards, review practices, documentation expectations, and governance that accelerate strategic setup without bypassing Product, Engineering, the Architecture Review Board, Security, or compliance controls
- Serve as the senior technical voice for strategic accounts, complex implementations, partner escalations, and customer executive assurance
- Lead technical discovery, solution design, and architecture review for complex Avalara Property Tax integrations, including APIs, MCP servers, Snowflake, Blackhole API, and major ERP connector ecosystems
- Guide customers through data flows, authentication and authorization, ERP connectivity, observability, testing, security, data-handling, and supportability considerations
- Create reusable reference architectures, implementation blueprints, integration test plans, and go-live readiness checklists
- Lead an AI-enabled prototyping discipline using tools such as Cursor, code-assist agents, automated test generation, API mocking, and documentation generation to accelerate validated learning
- Define near-production-ready handoff criteria for Product and Engineering, including the customer problem, business value, technical design, test results, security considerations, data impacts, and supportability notes
- Convert customer and partner implementation friction into quantified product insights and reusable accelerators that reduce time-to-value across the customer base
- Serve as the technical leader for the Center of Excellence supporting the certified implementation partner program
- Create technical certification standards, enablement materials, sandbox/lab exercises, reference builds, architecture guidelines, and quality review gates
- Train and certify partners on Avalara Property Tax integration patterns, APIs, data flows, ERP connector ecosystems, and implementation best practices
- Establish partner escalation paths, technical design reviews, implementation QA, and continuous-improvement mechanisms that measure partner readiness, quality, capacity, and customer satisfaction
- Partner with the GM to inform product direction through customer signals, market feedback, implementation learnings, partner feedback, and technical feasibility
- Partner with Product to prioritize validated prototypes, roadmap candidates, workflow gaps, and implementation friction
- Partner with Engineering and the Architecture Review Board to ensure production releases meet architectural standards, secure SDLC requirements, scalability, reliability, controls, and supportability expectations
- Partner with Customer Experience, Sales, Solutions Consulting, Support, and Managed Services to create a seamless journey from opportunity through renewal
Skills
- Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or a related field; equivalent practical experience considered
- 10+ years of experience in enterprise SaaS, customer engineering, solution architecture, integration engineering, technical services, implementation, or professional services
- 5+ years of people leadership experience, including hiring, coaching, and leading senior technical talent in a matrixed organization
- Proven experience leading complex customer-facing technical engagements, including executive-level architecture discussions and escalations
- Deep understanding of API-based integrations, enterprise application architecture, data flows, SaaS/cloud patterns, identity and access management, integration testing, observability, and secure implementation practices
- Experience with enterprise data platforms such as Snowflake and with major ERP systems or ERP connector ecosystems
- Ability to guide technical teams using modern AI development tools responsibly, including AI-assisted prototyping, test generation, documentation, and code review workflows
- Strong operating discipline around prototype governance, supportability, security review, and handoff to Product and Engineering
- Excellent executive communication, stakeholder management, and ability to influence across Product, Engineering, Customer Experience, Sales, and partner teams
- Property tax, tax compliance, finance, or regulated workflow domain expertise
- Experience with Avalara products or related compliance automation platforms
- Hands-on familiarity with MCP server architectures, Snowflake, Blackhole API, ERP connectors, data migration, and implementation automation
- Experience building a certified implementation partner program, technical Center of Excellence, partner academy, or partner quality framework
- Experience in high-growth enterprise SaaS environments with complex implementation, integration, and adoption motions
- Professional Services, Customer Success Engineering, Forward Deployed Engineering, or Managed Services leadership experience
- MBA or advanced technical degree a plus
Benefits
- Paid time off
- Paid parental leave
- Many Avalara employees are eligible for bonuses
- Private medical, life, and disability insurance (benefits vary by location)
- Inclusive culture and diversity with 8 employee-run resource groups, each with senior leadership and exec sponsorship
Company Overview