Note: The job is a remote job and is open to candidates in USA. Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. The Product Manager serves as a champion for the customer, leveraging product instincts and data-driven decision-making to deliver solutions within Avetta’s flagship SaaS platform, Connect.
Responsibilities
- Serve as the voice of the customer, ensuring all product decisions enhance user experience and solve real customer pain points
- Work closely with UX designers to research, prototype, and validate solutions before implementation
- Lead customer communications related to product enhancements and roadmap, partnering with marketing to drive awareness and adoption of new capabilities
- Conduct customer interviews, usability tests, and data analysis to gather feedback and validate product assumptions
- Support the Product Leadership in identifying market gaps and emerging trends
- Monitor customer usage data and support tickets to identify areas for continuous improvement
- Act as a point of contact for internal teams with product-related inquiries, feature requests, and feedback
- Leverage key performance metrics to track the success of product features and inform future enhancements
- Work with data analysts and business intelligence teams to gather insights that inform product refinements
- Drive data-informed product improvements, defining KPIs for product performance and iterating based on measurable outcomes
- Work closely with engineering teams to refine feature specifications and ensure technical feasibility
- Partner with UX designers to ensure a customer-centric approach to product development
- Collaborate with marketing and customer success teams to craft messaging, product positioning, and user documentation
- Present feature updates and backlog progress to internal stakeholders and contribute to roadmap discussions led by senior leadership
- Serve as a subject matter expert for internal teams, providing insights on product capabilities, feature requests, and competitive positioning
- Act as a liaison between technical and non-technical teams, ensuring product requirements are well understood and executed effectively
Skills
- 4+ years of enterprise/commercial product management experience, particularly in SaaS and B2B software
- Experience in subscription-based business models
- Experience in B2C software in eCommerce or Online Directories is a plus
- Strong background in customer research, product discovery, and problem validation
- Proven ability in managing competing priorities, and driving execution
- Experience in an Agile/Scrum development environment with backlog management tools like Jira and Confluence
- Ability to engage in technical discussions with engineering and UX discussions with designers, bridging business needs with practical solutions
- Strong understanding of business metrics, analytics, and reporting tools to drive data-informed decisions
- Bachelor's degree in Computer Science, Business, Marketing, Information Systems, or a related field
- Certifications in Agile, Scrum, or Product Management (PDMA, CSPO, SAFe, Pragmatic Institute, etc.) are a plus
- Experience in B2B SaaS or Compliance/Risk Management software
- Exposure to machine learning, AI-driven insights, or automation in product development
- Background in enterprise third-party integrations, APIs, and cloud-based solutions
- Understanding of user behavior analytics tools (e.g., FullStory, Pendo, Amplitude, Google Analytics)
- Experience working in a global market, managing multi-region product requirements
Benefits
- Comprehensive benefits package, which includes health, dental and vision insurance
- 401(k)
- PTO
- Potential bonus
Company Overview
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