Note: The job is a remote job and is open to candidates in USA. Olik Global is seeking a Qualia Administrator / Super User to take ownership of a critical platform that powers real estate transactions. This role involves shaping workflows, supporting teams, and driving continuous improvement across a widely used closing platform in a fully remote environment.
Responsibilities
- Act as the primary point of contact for platform-related questions, support, and ongoing enhancements
- Configure and maintain workflows, transaction stages, and document templates to align with business needs and regulatory requirements
- Partner with internal teams to optimize processes, streamline operations, and improve user adoption
- Support end users by troubleshooting issues, delivering training, and creating clear documentation (guides, runbooks, and resources)
- Oversee user roles, permissions, and data security to ensure sensitive information is protected
- Collaborate with cross-functional teams to identify system limitations and recommend scalable solutions
Skills
- 3+ years of hands-on experience as a system administrator or power user within a real estate closing or title/escrow platform
- Strong technical aptitude with the ability to understand data structures and map complex workflows
- Experience configuring software platforms, including permissions, templates, and integrations
- Excellent communication skills, with the ability to translate technical concepts for diverse audiences
- Detail-oriented mindset with a focus on compliance, accuracy, and continuous improvement
- Experience supporting software integrations or system implementations
- Background in training or supporting end users in a regulated environment
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