Note: The job is a remote job and is open to candidates in USA. Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. The Regional Operations Support Manager partners with local General/Line Managers to audit, coach, and optimize operations to maximize regional Gross Margin and EBITDA without holding direct line authority.
Responsibilities
- Implement regional cost-containment strategies to aggressively improve gross margins and center EBITDA
- Conduct ticket dives, audit timecard adherence, OT hours, labor efficiency, dispatch efficiency, and technician utilization rates to reduce direct labor costs
- Enforce standardized multi-trade flat-rate pricing guides to minimize field discounting and protect gross margins
- Audit Pricebook Pro services and tasks to ensure correct pricing
- Oversee warehouse controls to minimize inventory and ensure proper truck stock and replenishment processes
- Coach on correct inventory and count processes
- Leverage vendor partnerships when possible
- Ensure adherence to SoOps operational blueprint across dispatching, sales, and service
- Mandate 100% data compliance within ServiceTitan to ensure accurate regional reporting and KPIs
- Audit diagnostic and installation quality protocols to lower recall and return work rates, reduce $0 jobs and diagnostic only jobs and protect labor margins
- Ensure safety training completion and adherence to safety protocols through collaboration with General Managers/Line Managers/and safety captains, OSHA compliance checks, and EPA refrigerant logging across all branches
- Monitor GPS tracking and telematics data to enforce safe driving, reduce fuel costs, and limit vehicle liabilities
- Conduct unannounced multi-trade job site inspections to ensure strict PPE usage and code-compliant installations
- Enforce a strict "COD" (Cash on Delivery) policy, requiring field technicians to collect 100% payment upon job completion
- Drive technician adoption of consumer financing programs at the kitchen table to boost average tickets and ensure instant funding
- Partner with branch managers to clear residual 30/60/90-day outstanding balances and streamline invoicing workflows
- Additional duties as assigned
Skills
- 5+ years of multi-site operations experience or proven track record of operational excellence ideally within a home services platform
- Proven success transforming underperforming branches into high-margin, highly compliant business units
- Fluent with Microsoft Word, Excel and PowerPoint
- Data-Driven Leadership: Ability to dissect P&L statements, identify margin leakage, and quickly execute corrective action plans
- Change Management: Strong leadership presence to overcome technician push back and drive adoption of processes
- Tech Stack Mastery: Advanced proficiency in ServiceTitan, fleet telematics, and real-time financial dashboards
- Ability to easily cultivate strong rapport with customers and co-workers
- Find it rewarding to organize, prioritize and manage time effectively to see a task through to completion
- Work well independently & with integrity in a structured yet relaxed environment
- Enjoy patiently, empathetically helping others
- Valid driver license with acceptable driving record is required; extensive travel is required including overnight travel
- Excellent written and verbal communication skills
- The physical requirements of this job include: Perform work while sitting and/or standing at an individual workstation or office, Communicate verbally via phone or other communication device, Ability to stand, walk and sit; talk or hear, both in person and by telephone, Use hands to type, handle or feel objects or controls; reach with hands and arms, Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds
- Work is usually performed at various business locations
- Extensive travel required, including overnight travel
- High School diploma or GED preferred
Benefits
- We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training and growth plans.
- Reliable, Year-Round Work
- Weekly Paychecks
- Paid Time Off and Paid Holidays
- Comprehensive Medical, Dental and Vision Benefits
- Company Matched 401k
Company Overview