Note: The job is a remote job and is open to candidates in USA. Elevate Patient Financial Solutions has an exciting career opportunity available as a Registration & Financial Resolution Specialist. This remote-based role is responsible for clear, concise, and professional communications with patients and insurance companies, delivering exceptional customer service and efficiently resolving patient accounts.
Responsibilities
- Serves as the initial point of contact in healthcare settings, carefully gathering patient demographic details, insurance information, and payments, all while maintaining confidentiality
- Registration & Intake: Register patients efficiently for appointments, surgery, or admissions
- Data Accuracy: Collect and input accurate demographic and financial information into the system
- Insurance Verification: Verify insurance eligibility and identify patient liability (co-pays/self-pay)
- Answers phone calls from patients, guarantors, and insurance companies
- Researches accounts to provide correct balance, payment, and insurance information, as well as educate callers regarding insurance billing and payment options
- Recognizes and resolves insurance and billing errors
- Brings patient’s accounts to resolution via immediate payment in full, setting up payment plans, post-dating payments, finding insurance, or offering settlements or discounts, as well as recognize appropriate reasons for patients to dispute balances
- Keeps informed and up to date on the proper procedures and protocols for each of our providers
- Thoroughly completes the insurance verification process to ensure the accuracy of insurance information
- Obtains insurance authorizations, referral, and treatment consults as needed for all scheduled patients prior to receiving services
- Obtains benefit coverage from insurance companies and accurately enters information into the appropriate computer system
- Documents all work performed in accurate and concise manner according to Elevate PFS best practices
- Handles all calls with efficiency and accuracy as well as exceptional customer service
- Monitors and manages the e-mail inbox or fax machine for assigned practices throughout the day
- Works any requests received via e-mailed or fax
- Checks and responds to voicemails
- Creates, maintains and monitors log of patients and procedures scheduled for assigned physician practices
- Monitors appropriate work lists to ensure timely insurance verification processing
- Utilizes multiple commuter application, scheduling software, network, drives to schedule multiple exams within multiple modalities and entities across the hospitals system
- Effectively communicates operational activities and issues with Supervisor and Manager
- Interfaces courteously and effectively with internal and external customers. Must consistently present a positive departmental and organizational image, as well as commitment to departmental goals, objectives, standards, policies and procedures
- Demonstrates proficiency within assigned area of responsibility and a general understanding of the entire Patient Access process
- Adheres to the hospitals and until level policies and procedures and safeguards set forth by each facility
- Identifies and recommends process improvements for RMA services
- Other duties as assigned
Skills
- High school diploma or GED
- Over one (1) year working in a customer service or client relations type role
- Strong Literacy (grammar, spelling, math)
- Strong Microsoft Products experience, including word, excel, outlook, windows
- Strong sales and customer service skills
- Excellent interviewing and telephone communication skills
- Outstanding interpersonal and people‑oriented skills
- Excellent written and verbal communication abilities
- Ability to communicate assertively and professionally while maintaining confidence and credibility
- Strong analytical, problem‑solving, and decision‑making skills
- High level of organization, attention to detail, and time management
- Ability to multitask and prioritize effectively in a fast‑paced environment
- Proven ability to work independently with minimal supervision
- Strong stress management and adaptability skills
- Goal‑driven with a strong action and results orientation
- Demonstrates initiative, persistence, and a strong work ethic
- Team‑oriented with the ability to collaborate effectively
- Flexible and adaptable to changing priorities
- High standards of honesty, integrity, and professionalism
- Profit‑ and performance‑oriented mindset
- Remote and hybrid positions require internet connectivity that meet the Company's upload and download requirements
- Associate degree or 2+ years in patient scheduling, registration, or healthcare billing
- Office or hospital environment experience
- High volume call center experience
- Familiarity with HCA/Parallon IT systems
Benefits
- Medical, Dental & Vision Insurance
- 401K (100% match for the first 3% & 50% match for the next 2%)
- 15 days of PTO
- 7 paid Holidays
- 2 Floating holidays
- 1 Elevate Day (floating holiday)
- Pet Insurance
- Employee referral bonus program
- Teamwork: We believe in teamwork and having fun together
- Career Growth: Gain great experience to promote to higher roles
Company Overview