Note: The job is a remote job and is open to candidates in USA. SingleStore is hiring a Revenue Operations Manager to partner closely with a growing Sales organization and the VP of GTM (Go-To-Market) Operations to help scale and optimize our revenue engine. The role involves driving alignment, operational efficiency, and data-driven decision-making across the entire revenue lifecycle with a focus on Sales and Customer Success.
Responsibilities
- Own and optimize sales and customer success processes from account assignment, opportunity management, forecasting, to close won through onboarding, adoption, renewals, expansions, and churn management
- Ensure data accuracy of pipeline and opportunity data, including accounts, contacts, sales stages, forecast categories, ACV, product details, health scores, activities, etc
- Maintain and improve standardized pipeline, bookings, and forecast reporting for sales performance
- Create customer success dashboards, reports, and analysis to manage metrics such as ARR, retention, NRR/GRR, expansion, churn, health score, product usage, etc
- Support territory coverage and account ownership models. Manage updates and ensure clean execution across relevant systems
- Analyze trends across the revenue funnel and customer lifecycle to identify risks, opportunities, and levers for growth
- Turn complex data into clear, actionable insights and recommendations for revenue leadership
- Partner with leadership to ensure alignment across GTM (Marketing, Sales, Channel, and Customer Success) of objectives, processes, handoffs, and ownership
- Provide day-to-day support for internal users. Troubleshoot issues, answer process questions, resolve data problems, and handle operational requests with clear SLAs
- Support forecasting and planning across the customer lifecycle, from new business through renewals and expansion. Collaborate with Finance to ensure alignment across metrics and performance
- Evaluate, implement, and optimize tools used by Sales and Customer Success (sales engagement, intent, enrichment, etc.), ensuring strong adoption and measurable impact
- Create and maintain documentation, training, and how-to guides to drive adoption and consistency in tools and processes
Skills
- 3-5+ years of experience in Revenue Operations, Sales Operations, or related roles in a B2B SaaS environment
- Strong hands-on experience with Salesforce (reports, dashboards, data model, basic configuration)
- Demonstrated success working directly with Sales and Customer Success teams, including pipeline and opportunity management, quoting and deals desk, forecasting, data enrichment and governance, and performance analytics
- Strong analytical and modeling skills with the ability to work with complex datasets and translate insights into actionable recommendations
- Technical expertise and business acumen across end-to-end revenue, with a strong emphasis on sales and post-sales
- Experience with GTM technology, including CRM (Salesforce), sales engagement and prospecting (Outreach, Nooks, LinkedIn Sales Navigator), data enrichment (Cognism, ZoomInfo), and other sales productivity tools
- Familiarity with SaaS revenue metrics (ARR, MRR, pipeline coverage, win rates, NRR/GRR, churn, expansion, cohort analysis, etc.)
- Highly organized, detail-oriented, and able to manage multiple projects and ad hoc requests in a fast-paced environment
- Excellent communication and stakeholder management skills, with the ability to partner effectively with both individual contributors and executive leadership
- Experience with a Customer Success platform and/or Salesforce administration certification is a plus
- Experience with compensation planning and commission processing is a plus
- AI tools experience is preferred
Benefits
- Salary is based on permissible, non-discriminatory factors such as skills, experience, and geographic location, and is just one part of our total compensation and benefits package.
Company Overview
Company H1B Sponsorship