Note: The job is a remote job and is open to candidates in USA. Point is a company focused on making homeownership more valuable and accessible. They are looking for an Inside Sales Manager (B2C) to support their Account Managers/Sales Reps by driving sales activities, enhancing performance, and cultivating a culture of continuous learning through training and development.
Responsibilities
- Review and manage team calendars daily to ensure sales coverage
- Work with Account Managers/Sales Reps to overcome complex homeowner scenarios
- Resolve homeowner complaints
- Establish monthly sales goals
- Monitor quantitative and qualitative performance by evaluating sales reports and listening to sales calls
- Provide coaching to Account Managers/Sales Reps who do not meet performance expectations
- Conduct 1:1s and team meetings
- Develop and implement monthly sales training plans
- Interview and hire new Account Managers
- Guide new Account Managers/Sales Reps through the onboarding process
- Meet with cross-functional partners regularly to provide support on sales-related initiatives
- Develop and implement strategies for call campaigns, including establishing call volume expectations, creating scripting, establishing SLAs, etc
- Optimize new and existing sales processes to increase the ease and productivity of your team while improving the customer experience
Skills
- Bachelor's degree in a related field, or equivalent practical experience
- 5+ years of experience in sales management, with a strong focus on performance management for telephonic sales teams
- Demonstrated ability to analyze performance data, identify trends, and drive operational improvements
- Proven experience leading complex operational and strategic initiatives
- Prior experience managing remote teams, with a data-driven approach to tracking and improving performance
- Strong decision-making skills—able to assess multiple paths, collaborate with key stakeholders, and align outcomes with business goals
- Skilled in defining short-term success metrics that align with long-term company objectives
- Excellent prioritization and organizational skills, ensuring clear ownership and focus across the team
- Effective in conflict resolution, fostering open communication and collaboration, and knowing when to engage additional stakeholders or HR
- This role requires attendance at four onsite events per year, which will involve travel. Participation in these events is mandatory
- This position requires that you obtain and maintain a Mortgage Loan Originator (MLO) license under the terms of the SAFE Act and Regulation Z. You must secure this license within 60 days of your start date and keep it in good standing throughout your employment. As part of the licensing process, you will be subject to the required NMLS registration, which includes a criminal background and credit check
- Experience in Real Estate, Mortgage, or HELOC industries is strongly preferred
Benefits
- Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
- Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays.
- Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ.
- Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.
- Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success.
- Financial wellness: We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage.
- Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor.
Company Overview