Note: The job is a remote job and is open to candidates in USA. Foundever is a global leader in the customer experience (CX) industry, and they are seeking a Seasonal Healthcare Customer Service Representative. In this role, you will assist customers with their health plans and coverage, address inquiries, troubleshoot issues, and ensure exceptional satisfaction.
Responsibilities
- Handle inbound customer service calls
- Understanding and striving to meet or exceed metrics while providing excellent customer service
- Drive customer satisfaction through voice, chat, and/or email communications
- Ability to navigate system tools to search for answers & information
Skills
- Excellent listening and communication skills both written and verbal
- Ability to multitask and navigate between screens efficiently while assisting customer
- Enjoys working independently or with a team
- Must be 18+ years of age
- High school diploma (or GED equivalent)
- Must pass a criminal background
- Handle inbound customer service calls
- Understanding and striving to meet or exceed metrics while providing excellent customer service
- Drive customer satisfaction through voice, chat, and/or email communications
- Ability to navigate system tools to search for answers & information
- A hardwired connection with an internet Speed of 25.0 Mbps download speed and 10.0 Mbps upload speed
- A quiet, distraction-free space is essential; webcam video presence will be required during training and production
Benefits
- The flexibility of a remote work environment
- 100% paid training
- We provide the equipment!
- Ongoing training and skill development
- Employee Assistance Program (EAP)
- Internal growth and career advancement, 93% of our management team is promoted from within our company
Company Overview