Note: The job is a remote job and is open to candidates in USA. Tekgence Inc is seeking a Security Support Analyst to provide technical support and assistance in identity and access management. The role involves troubleshooting authentication issues and providing customer-facing support.
Responsibilities
- Experience with technical Voice support with end customer with strong verbal communication
- Provide L1/L1.5 support for migration from Transmit BindiD to Passkey authentication
- Troubleshoot passkey enrollment| authentication| device registration| and user access issues using SOPs
- Investigate device binding| credential synchronization| and cross-device authentication problems
- Some knowledge of CIAM| MFA| Passkeys| FIDO2/WebAuthn| REST APIs| and Transmit Security is preferred
- Customer-facing support experience and ability to work in rotational support or on-call schedules
Skills
- 4-6 Years of experience
- CIAM
- MFA
- Passkeys
- FIDO2/WebAuthn
- REST APIs
- Transmit Security
- Experience with technical Voice support with end customer with strong verbal communication
- Provide L1/L1.5 support for migration from Transmit BindiD to Passkey authentication
- Troubleshoot passkey enrollment, authentication, device registration, and user access issues using SOPs
- Investigate device binding, credential synchronization, and cross-device authentication problems
- Customer-facing support experience and ability to work in rotational support or on-call schedules
- Some knowledge of CIAM
- Some knowledge of MFA
- Some knowledge of Passkeys
- Some knowledge of FIDO2/WebAuthn
- Some knowledge of REST APIs
- Some knowledge of Transmit Security
Company Overview
Company H1B Sponsorship