Note: The job is a remote job and is open to candidates in USA. CVS Health is dedicated to building a world of health around every individual, and they are seeking a Senior Analyst for Patient Retention Strategy and Analytics. This role will focus on improving patient retention through coordinating outreach across various teams and managing day-to-day workflows for patient segmentation efforts.
Responsibilities
- Drive strategic analyses, develop data-driven insights & own reporting
- Analyze data to inform strategic decision-making related to patient retention
- Build and pull reports on performance metrics related to patient retention
- Complete analyses to identify areas of progress and opportunity
- Communicate insights with local leaders and organizational leaders
- Drive patient retention at Oak Street through implementation of Patient Engagement and Retention workflows
- Manage relationship with key partners across provider services, Salesforce and patient comms and marketing
- Own proactive workflows related to patient communications and panel reassignment
- Contribute to key organizational retention goals through implementing initiatives to meet annual patient annual wellness visit completion goals
- Identify key factors that influence annual wellness visit completion and identify patient populations for targeted outreach
- Report on success of different engagement strategies for achieving annual wellness visit completion goals
- Project manager for scope of ongoing initiatives and activities related to patient segmentation
- Creation of metrics and reports to monitor success and identify opportunities for improvement across the implementation of new initiatives
- Other duties as assigned
Skills
- Minimum 2-4 years of experience
- High level of organization and detail orientation
- Experience collaborating on projects across multiple departments
- Proficient with Microsoft Excel or other standard analysis tools (SQL, Alteryx, etc.)
- Strong intellectual curiosity and problem-solving ability
- Ability to navigate leadership and operational complexities
- Passion for excellence, willing to go the extra mile to achieve objectives and ensure consistently high quality work product
- Quick learner comfortable with ambiguity
- Strong accountability and discipline against timelines and deliverables
- Collaborative working style, able to work cross functionally
- Bachelor's degree required
- US work authorization
- Someone who embodies being 'Oaky'
Benefits
- Paid vacation, sick time, and investment/retirement 401K match options
- Health insurance, vision, and dental benefits
- Opportunities for leadership development and continuing education stipends
- New centers and flexible work environments
- Opportunities for high levels of responsibility and rapid advancement
- This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above
- Medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility
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