Note: The job is a remote job and is open to candidates in USA. Medtronic is a global leader in healthcare technology, dedicated to alleviating pain and restoring health. The Senior Clinical Specialist will provide technical, educational, and sales support to achieve sales objectives in the Coronary Renal Denervation domain, while ensuring high-quality service to customers.
Responsibilities
- Sales Support for CRDN business units and will assist with the implementation of the sales strategy of the remaining CRDN business units
- Support the regional CRDN sales strategy as set forth by the National Sales Director; working with sales representatives and managers of all business units to achieve business plans
- The Clinical Specialist Manager (CSM) and National Sales Director may include primary responsibility for sales if no other sales representative is assigned to the business unit
- Represents Medtronic during procedures and implants of products to provide troubleshooting and other technical assistance
- Receives technical inquiries by telephone. Research solutions to questions or problems (e.g. product selection issues, technical questions about Medtronic CRDN products when appropriate, etc.)
- Educates and trains physicians, hospital personnel and office staff on technical matters relating to our products and pacing through conducting and/or coordinating:
- 1. One-on-one training sessions
- 2. In-service education programs
- 3. Seminars and/or outside symposiums
- Assist DM, CSM and in-house training department in educating/training new Clinical Specialists and sales representatives
- Provide training and resources for hospital staff to enable them to conduct training for their personnel (“train the trainer”)
- During/following cases:
- Complete necessary documentation and phone calls (customer service)
- Update sales representatives concerning cases. Immediately notifies representatives regarding issues or problems requiring follow-up
- Serves as effective Medtronic representative to physicians and support staff regarding Medtronic products, service, and support
- Maintain current knowledge regarding CRDN, Medtronic programs, products and services and competitive products
- Maintains open, effective communication with all district personnel, customers, and other Medtronic employees
- Performs other related duties as assigned
Skills
- High School Diploma and a minimum 8 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science, or computing - OR-
- Associate degree and a minimum 6 years of work experience in the healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science, or computing - OR-
- Bachelor's Degree and 4 years of experience
- Must have a valid driver's license and active vehicle insurance policy
- Ability to travel extensively with ease
- Must be able to drive approximately 80% of the time within assigned territory
- Relevant industry, healthcare, industry, marketing, or medical education experience considered where there is specific focus on awareness and education or medical project management
- Expertise with Microsoft Outlook, Excel, Word and PowerPoint and system tracking
- Strong project management skills and experience coordinating and executing marketing programs
- Excellent interpersonal, written, and verbal communication skills
- Excellent work ethic
- Thorough working knowledge of medical terminology, medical procedures, and the medical device industry
- Excellent customer service skills and problem resolution skills
- Ability to effectively build and maintain positive relationships with peers and colleagues across organizational levels
Benefits
- Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
- Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan
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