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About Averro – Innovating with Purpose
Averro is a veteran‑owned technology and consulting firm that thrives on pushing the boundaries of what’s possible for its clients and its people. With a focus on delivering cutting‑edge technology services, strategic business consulting, and talent solutions, Averro has built a reputation for turning complex challenges into growth opportunities. Our core ethos—Family First | Be Uncommon | Culture Wins—is more than a tagline; it’s a daily commitment that shapes every client interaction, every project delivery, and every employee experience.
We are expanding our remote workforce and are looking for a dynamic communications professional who can champion our Customer Experience (CX) Advocacy initiatives, create compelling narratives, and build lasting relationships across the organization and with external partners. If you’re driven by purpose, love crafting strategic messages, and enjoy thriving in a fast‑paced, collaborative environment, this could be your next career milestone.
Why This Role Is Critical
Our CX Advocacy program is the engine that drives customer satisfaction, brand loyalty, and operational excellence. As the Remote Senior Communications Strategist, you will be the voice that translates strategic objectives into clear, engaging, and persuasive communications. Your work will influence how senior leaders, frontline employees, and external stakeholders understand, embrace, and act upon our CX initiatives.
Key Responsibilities – What You’ll Own
- Strategic Communication Planning: Design, develop, and execute comprehensive communication plans that align with CX advocacy goals, ensuring consistent messaging across all platforms.
- Content Creation & Management: Produce high‑impact materials such as executive speeches, slide decks, newsletters, blogs, social media posts, video scripts, interview talking points, and intranet articles.
- Stakeholder Engagement: Craft tailored communication strategies for C‑level executives, middle managers, field teams, and customers to build buy‑in and drive adoption of change initiatives.
- Change Management Support: Collaborate with change‑management leads to assess impact, identify resistance, and devise proactive communication tactics that mitigate risk.
- Data‑Driven Insight: Monitor communication effectiveness through metrics, surveys, and analytics; present insights and recommendations to senior leadership on a regular cadence.
- Thought Leadership Collaboration: Partner with subject‑matter experts to develop whitepapers, case studies, webinars, and event sessions that position Averro as an industry authority.
- Project Management: Lead cross‑functional initiatives, manage timelines, and ensure deliverables meet quality standards and align with brand guidelines.
- Mentorship & Coaching: Serve as a resource for junior team members and other departments, providing guidance on best communication practices and storytelling techniques.
Essential Qualifications – What You Must Bring
- Education: Bachelor’s degree in Communications, Business Administration, Public Relations, Organizational Psychology, or a closely related field.
- Experience: Minimum 10 years of progressive experience in corporate communications, with a proven record of leading large‑scale, multi‑audience initiatives.
- Executive Communication Skills: Demonstrated ability to craft and deliver messages for C‑level audiences, including speeches, board presentations, and high‑stakes stakeholder briefings.
- Strategic Thinking: Skillful at aligning communication tactics with business objectives, translating complex data into clear, action‑oriented narratives.
- Analytical Acumen: Comfortable interpreting engagement metrics, survey results, and other data sources to continuously improve communication effectiveness.
- Stakeholder Management: Proven track record of building trust and influencing decision‑makers across diverse functional areas.
- Self‑Direction: Ability to work independently in a fully remote environment while maintaining high productivity and meeting deadlines.
- Rapid Adaptability: Thrive in fast‑changing environments, handle multiple priorities, and demonstrate a strong sense of urgency.
Preferred Qualifications – Nice‑to‑Have Extras
- Master’s degree or advanced certifications in Integrated Marketing Communications, Change Management, or related specialties.
- Experience in technology services or consulting firms, especially within a veteran‑owned or mission‑driven organization.
- Proficiency with content management systems, marketing automation platforms, and data visualization tools (e.g., Tableau, Power BI).
- Hands‑on experience with video production, podcasting, or multimedia storytelling.
- Professional certifications such as APR (Accredited in Public Relations) or PMP (Project Management Professional).
Core Skills & Competencies – How You’ll Succeed
- Exceptional Writing & Editing: Ability to craft concise, compelling copy that resonates with varied audiences.
- Strategic Planning: Blueprint communication roadmaps that support broader organizational change initiatives.
- Collaboration: Work fluidly with cross‑functional teams, including product, sales, HR, and legal, to align messaging.
- Presentation Mastery: Design and deliver visually engaging decks that simplify complex concepts for senior leaders.
- Emotional Intelligence: Read audience sentiment, adapt tone, and foster inclusion through empathetic communication.
- Technology Savvy: Leverage digital platforms (Slack, Teams, Zoom) and social media channels to amplify reach.
- Project Leadership: Manage timelines, budgets, and resources while maintaining quality and brand consistency.
- Continuous Learning: Stay abreast of industry trends, emerging communication tools, and best practices.
Career Growth & Development Opportunities
At Averro, your professional journey is a partnership. As you excel in this role, you will have clear pathways to senior leadership positions such as Director of Corporate Communications, Vice President of Brand Strategy, or Chief Communications Officer. We invest heavily in continuous learning through:
- Sponsored certifications (e.g., APR, PMP, Change Management).
- Quarterly leadership development workshops.
- Mentorship programs pairing you with senior executives.
- Access to industry conferences, webinars, and a robust internal knowledge library.
Our remote‑first model also offers flexibility to work from anywhere while staying connected through virtual collaboration hubs, ensuring you never miss out on growth opportunities.
Work Environment & Culture – What It’s Like to Be an Averroian
Our culture is built on three foundational pillars:
- Family First: We recognize that personal well‑being fuels professional performance. Flexible schedules, generous PTO, and a supportive network empower you to thrive both at home and at work.
- Be Uncommon: Innovation is in our DNA. You’ll be encouraged to challenge the status quo, experiment with new ideas, and contribute to groundbreaking client solutions.
- Culture Wins: Collaboration, respect, and inclusion shape every interaction. Our veteran‑owned heritage reinforces discipline, integrity, and a relentless focus on mission success.
Even though you’ll be remote, you’ll feel part of a vibrant community through virtual town halls, team‑building events, and an active employee resource group network that celebrates diversity and promotes mentorship.
Compensation, Perks & Benefits – Investing in Your Future
While we keep salary ranges competitive and aligned with market standards, the total rewards package includes:
- Comprehensive group medical, dental, and vision coverage with multiple plan options.
- 401(k) retirement plan with company match to help you build long‑term financial security.
- Paid time off (PTO) and eight paid holidays each year.
- Employee Assistance Program (EAP) for personal and professional support.
- Optional pet insurance, legal protection plans, and wellness stipends.
- Continuous learning budget to fund certifications, courses, and conferences.
- Performance‑based bonuses that recognize and reward your contributions.
Commitment to Diversity, Equity & Inclusion
Averro is proud to be an equal opportunity employer. We celebrate diversity in all its forms and are dedicated to building an inclusive environment where every voice is heard. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other characteristic protected by law.
How to Apply – Your Next Step
Ready to shape the future of customer experience advocacy at a forward‑thinking, veteran‑owned organization? The application process is simple:
- Click the “Apply Now” button below.
- Submit your updated resume and a concise cover letter highlighting your most relevant achievements.
- Our recruiting team will review your profile and reach out within 48 hours to discuss next steps.
We look forward to meeting the strategic storyteller who will drive clarity, inspire action, and elevate Averro’s brand across every stakeholder group.
Simple Application Process
Ready to join us? The first step is easy. Click apply now and we'll be in touch soon!
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