Note: The job is a remote job and is open to candidates in USA. Eaton’s Power Components Division (PCD) is seeking a Senior Connected Integration Engineer to join the team. This role provides pre and post sales technical support for power and energy meters, protective relays, and related communication products, ensuring accurate and timely resolution of technical issues.
Responsibilities
- Troubleshoot and resolve communication related technical issues in the field involving Eaton’s connected and communicating products, including meters, gateways, and associated systems
- Diagnose root causes communication failures, distinguishing between Eaton product behavior and external factors such as improper installation practices, cabling, or third-party system configuration
- Verify correct system operation by confirming accurate population of registers and data prior to handoff to third party Building Management or Information Systems (BMS/BIS)
- Travel to customer sites, as needed, to support field troubleshooting efforts, resolve complex issues, and build customer confidence in Eaton solutions
- Serve as a Tier 3 technical expert for Eaton meters, gateways, and connected products, applying best practices and learned customer use cases to enhance customer value
- Provide technical guidance to third party software vendors and programmers to facilitate timely issue resolution and successful system integration
- Create and support Power Distribution Monitoring and Control (PDMC) graphics, including one line diagrams, front views, and associated communication elements
- Identify, document, and communicate PDMC software defects or limitations to internal engineering teams to support corrective action and continuous improvement
- Deliver technical training to OEM customers and other stakeholders on Eaton products, PDMC graphics creation, and communication best practices, exercising patience and adaptability to varied skill levels
- Lead coordination of communication drawings, ensuring required inputs are collected, transferred to global resources (e.g., Pune), reviewed for accuracy, revised as needed, and delivered to support sales, bidding, installation, and as built documentation
- Track communication drawing schedules and milestones, identify process improvement opportunities, and contribute to reducing overall turnaround time
- Capture and share Voice of the Customer insights from customer interactions to support product improvements, identify emerging market needs, and inform internal stakeholders
Skills
- Bachelor's Degree in Electrical, EET, Software Engineering or related discipline from an accredited institution
- Minimum 4 years experience in power systems or electronics
- Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc
- Bachelor's degree in Electrical, Software or Computer Engineering
- Prior Technical Support, Customer Service and/or Call Center experience
- Fluent industrial Ethernet communications (e.g. Modbus TCP, BACnet/IP, SNMP, etc)
- Fluent in industrial fieldbus communications (e.g. Modbus RTU, BACnet/MSTP, Profibus, etc)
Benefits
- Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click [here](https://www.youreatonbenefits.com/candidates) for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
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