Note: The job is a remote job and is open to candidates in USA. Quantum Metric is a leader in digital analytics, helping organizations put customers at the heart of everything they do. As a Customer Success Engineer, you will support a portfolio of clients by managing the technical details of their implementation, onboarding, adoption, and growth.
Responsibilities
- Adapt quickly to changing priorities and capable of operating in an ever-changing work environment
- Architect: Equip stakeholders with the capabilities to effectively execute their digital strategy. Understand your client’s objectives, define their implementation plan, and configure the Quantum Metric platform to satisfy their requirements
- Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts, dashboards, and reports to give clients real-time visibility to the performance of their digital platforms
Skills
- 5+ years of experience developing, implementing, or managing digital solutions
- Experience with web technologies, analytics, front-end development, and best practices for UX/UI
- Development experience with HTML, CSS, and JavaScript
- Must exhibit proficiency in JavaScript development
- Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf
- Expert knowledge of browser developer tools to test scripts & diagnose issues
- Familiarity with the page load lifecycle & techniques for performance optimization
- Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients
- Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment
- Excellent verbal and written communication skills with exemplary presentation skills
- Socially capable and able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical
- 10% travel
- Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred
- Experience with React, Angular, Vue, or native mobile is a plus
Benefits
- Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
- FSA, DCFSA, and HSA accounts
- Employee Assistance Programs (EAP)
- Telehealth options
- Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
- Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program.
- Discounts on Pet Insurance
- 401k (with employer match) and Options / Equity
- 13 company holidays
- Unlimited Paid Time Off
- Sick leave
- Parental/Adoption Leave
- Promotional opportunities
- Rewards and recognition programs
- Robust onboarding and training program
- One-time stipend for work-at-home employees
- Monthly business expense stipend
- Flexible work environments
- Employee Discount Program (Perks at Work)
- Employee Referral Program
- Lead Referral Program
- MacBook and awesome swag delivered to your door
- Encouraging and collaborative culture
- RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
Company Overview