Note: The job is a remote job and is open to candidates in USA. Quora is a privately held, remote-first company focused on growing the world's collective intelligence through its platforms. They are seeking a Senior Customer Success Manager to support advertisers on their advertising platform, ensuring customer success and optimizing ad campaigns.
Responsibilities
- Autonomously manage a portfolio of advertising clients
- Provide strategic guidance and action upon opportunities within accounts with a goal of scaling revenue
- Troubleshoot and answer questions related to campaign delivery and optimization
- Conduct quarterly business reviews, campaign wrap up presentations and regular check-in calls with advertisers
- Share learnings and best practices internally and externally
- Forecast and track key account data for internal projections
Skills
- Availability for meetings and impromptu communication during Quora's coordination hours (Mon-Fri: 9am-3pm Pacific Time)
- 5 years of experience managing advertising campaigns from either client or publisher side, preferably experience running search and social campaigns
- Demonstrated experience managing enterprise-level clients, with strong hands-on execution capability, and direct experience operating in the North American market
- Exemplary verbal, written, and listening communication skills with clients at all levels of seniority up to the C-level with the confidence and tact to respectfully challenge clients on strategic decisions
- Comfortable working with beta products and serving as the point of contact to troubleshoot technical and account issues
- Hands on experience managing, optimizing and planning performance campaigns
- Ability to translate analytics into insights and recommendations to determine which content and creatives are working or could be improved
- Action bias, ability to be a self-starter, overcome barriers and work collaboratively in a fast paced, challenging environment
- Previous experience with sales tools such as Salesforce and Apollo.io
- Previous experience with paid ad campaigns on Meta, LinkedIn, Reddit, Google and/or Pinterest
Benefits
- Medical/dental/vision coverage
- Equity refreshers
- Remote work reimbursement
- Paid time off
- Employee assistance programs
- Equity
- Benefits
Company Overview