Note: The job is a remote job and is open to candidates in USA. Epiq is a company that contributes to complex, global legal outcomes, and they are seeking a Senior eDiscovery Project Manager to manage client relationships and projects effectively. The role involves leading project coordination, ensuring client satisfaction, and providing strategic guidance within the eDiscovery business unit.
Responsibilities
- Serves as the primary liaison with key client representatives and owns the service delivery relationship for assigned projects
- Drives overall client satisfaction through effective coordination and communication of client deliverables
- Works with clients to establish best practices which meet their needs and addresses any prioritization issues that may arise
- Provides high-level consultative input to clients and staff, with an emphasis on advanced analytics and technology-assisted reviews
- Prepares project forecasts and work schedules for assigned projects and implements projects forecasts and work schedules prepared by the Client Services Manager
- Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners
- Manages and reports to clients on project budget and financial status
- Provides strategic and tactical guidance to deliver Epiq’s best practice for Client Services as well as cross-functionally within the eDiscovery business unit
- Consistently delivers proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates to the Client Services Manager
- Ensures that an up to date record is maintained with regard to the status of all projects being worked on
- Provides substantive oversight to client-specific projects on a day-to-day basis
- Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality
- Serves as team leader by assessing and developing employees through continuous training and mentoring
- Instills confidence with the client and serves as a primary public face of Epiq’s high-quality service delivery offering
- Assists Client Services Manager in evaluating team bandwidth and delegation of tasks internally
- Works with Client Services Manager in assessing potential candidates along with implementing and executing onboarding sessions
- Participates and takes ownership in Epiq’s regional and global initiatives acting as representative for regional location
- Identifies areas for improvement in process on internal workflow and projects in a solution-oriented fashion
Skills
- A solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 4 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers
- Evidence of emerging leadership and staff development skills which help to motivate staff members and provide professional growth allowing them to assume additional responsibilities
- Demonstrated success in the management of multiple simultaneous projects
- Oral and written communication skills which provide a strong and confident leadership presence
- Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements
- A solid understanding of database design and management, data processing activities and legal document review requirements
- Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met
- A bachelor's degree or equivalent industry experience
- A minimum of 4 years consulting, litigation support, paralegal or attorney experience in a law firm, corporate legal department or eDiscovery service provider
- A graduate degree such as a Juris Doctorate (JD) degree or Masters of Business Administration (MBA) a plus
Benefits
- May be eligible for an annual bonus
- Enterprise‑wide learning and mobility
- Flexibility that’s recognized externally
- Click [here](https://flimp.live/MyEpiqBenefits) to learn about Epiq's Benefits
- If you need assistance or an accommodation during the application process because of a disability, it is available upon request
Company Overview
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