Note: The job is a remote job and is open to candidates in USA. Humana is a $100+ billion, Fortune 50, healthcare leader dedicated to improving the health and well-being of some of the most vulnerable populations in the United States. The Senior Professional, Stars & Clinical Marketing will support the development and execution of member marketing that improves Stars performance and clinical outcomes, leveraging campaign operations, analytics, and cross-functional collaboration.
Responsibilities
- Support execution of Stars and clinical campaigns from intake through launch, measurement, and optimization (briefs, timelines, deliverables)
- Own campaign operations and tracking (status, dependencies, risks, approvals) and maintain integrated trackers and team cadence
- Support AVP/Leads by gathering requirements, drafting briefs, documenting decisions, and tracking next steps with Stars and select clinical partners
- Coordinate with the Hive and vendors on creative/collateral: request intake, feedback consolidation, compliance support, and on-time delivery
- Set up measurement with analytics (KPIs, tracking, cadence); maintain scorecards/readouts, validate inputs, and surface trends/opportunities
- Prepare governance updates, capture decisions/action items, and follow up on commitments; coordinate inputs for personalization/NBA as needed
- Coordinate touchpoint alignment across Stars & Clinical Marketing and partners (calendars, journeys, channel plans) to reduce abrasion
- Document learnings and maintain templates/playbooks (briefs, QA checklists, timelines); recommend process improvements to strengthen outreach
Skills
- Bachelor's degree in Marketing, Communications, Business, Public Health, or a related field (or equivalent work experience)
- 3+ years of experience in marketing, consulting, program management, analytics, or a related role delivering cross-functional work in a matrixed environment
- Demonstrated ability to drive work through collaboration and influence—coordinating stakeholders, maintaining action plans, and supporting delivery of shared outcomes
- Ability to manage components of cross-functional initiatives from intake and planning through execution and measurement, with guidance as needed
- Campaign/program operations experience, including trackers, timelines, and dependency/risk logs
- Strong stakeholder management skills, including comfort aligning partners, surfacing risks/tradeoffs, and navigating review/approval processes
- Strong analytical skills; ability to build scorecards/readouts, maintain trackers, and translate data into clear next steps
- Excellent written and verbal communication skills, including the ability to create clear briefs, synthesize input, and deliver concise updates and performance readouts
- Comfort with ambiguity and frequent change; able to flex between strategy and execution and adjust plans as priorities evolve
- Experience in Medicare Advantage, healthcare services, or health plan marketing
- Experience supporting Stars- and/or clinical-related engagement work
- Experience with marketing measurement, reporting, or analytics (e.g., building scorecards, interpreting campaign performance, or supporting test-and-learn)
- Experience working in a regulated environment and navigating legal/compliance review processes for marketing communications
- Experience partnering with quality/clinical/operations stakeholders to turn business priorities into member engagement campaigns
Benefits
- Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.
- Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.
- Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
- This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Company Overview
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