Note: The job is a remote job and is open to candidates in USA. bswift is a leading benefits administration company that specializes in providing tailored solutions for clients. The Senior Project Manager, Service Delivery will support the Service Delivery organization by leading client-facing benefits administration initiatives focused on service delivery excellence, operational readiness, and annual enrollment.
Responsibilities
- Lead and manage client-facing projects within a benefits administration environment, ensuring alignment between client expectations, service delivery teams, and cross-functional partners
- Drive projects related to client onboarding, service delivery enhancements, platform configuration, operational readiness, and annual enrollment execution
- Act as a primary project leader supporting Service Delivery teams by proactively identifying risks, managing dependencies, and resolving issues that may impact client timelines or experience
- Ensure all client initiatives align with defined goals related to client health, satisfaction, retention, and long-term partnership success
- Serve as a trusted partner to internal delivery teams to ensure clarity, accountability, and high standards of execution for client commitments
- Lead and/or support annual enrollment-related client projects, including planning, cross-team coordination, readiness tracking, execution support, and post-AE analysis
- Partner with service delivery, technology, product, and operations teams to ensure smooth execution during high-volume, time-sensitive benefit cycles
- Manage competing client priorities and mitigate risk during peak enrollment periods through strong organization and prioritization
- Identify lessons learned and drive continuous improvement to enhance future annual enrollment execution
- Develop, maintain, and execute detailed client-facing project plans using Smartsheet as a primary tool, along with Jira and other project management platforms
- Apply Agile, Scrum, or Waterfall methodologies based on client needs, scope, and delivery timelines
- Facilitate collaboration across service delivery teams, internal partners, and external vendors
- Track project timelines, risks, issues, and dependencies to ensure successful client outcomes
- Communicate project status, milestones, risks, and outcomes clearly and consistently to stakeholders, with a strong focus on client impact and delivery readiness
Skills
- Bachelor's degree required; advanced degree preferred
- 5–10 years of experience working with benefits administration products and platforms in a client-facing or service delivery environment
- Demonstrated experience servicing external clients and leading client-driven initiatives within benefits administration or benefits technology
- 2–5 years of direct project management experience managing complex, cross-functional, client-facing initiatives
- Strong understanding of service delivery models, operational workflows, and annual enrollment cycles
- Proficiency with Smartsheet (strongly required), Jira, and related project management tools
- Working knowledge of Agile, Scrum, and Waterfall methodologies
- Exceptional communication, organization, and stakeholder management skills with a strong client service mindset
- Ability to work independently in a remote environment while managing multiple client priorities
- Strong project management and organizational skills with the ability to manage multiple priorities simultaneously
- Excellent communication skills, both written and verbal, with the ability to influence stakeholders
- Strong analytical and problem-solving capabilities
- Ability to build relationships and collaborate across cross-functional teams
- High attention to detail and commitment to quality execution
- PMP certification
- Experience leading or supporting large-scale annual enrollment projects
- Background in benefits technology, consulting, or SaaS environments
- Experience managing complex client implementations or service delivery transformations
Benefits
- Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
- Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
- Remote first, Office friendly environment! No time to commute? No problem!
- Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
- Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
- Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
- Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
Company Overview