Note: The job is a remote job and is open to candidates in USA. Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. As a Senior Salesforce Administrator, you will be responsible for administration and support of Salesforce, collaborating with stakeholders to translate business needs into efficient solutions while mentoring team members.
Responsibilities
- Mentor and support other administrators and team members
- Administer and enhance Salesforce Sales Cloud, Service Cloud, CPQ, using declarative tools (Flows, Process Builder, etc.)
- Configure and support Salesforce embedded applications and integrations such as Conga
- Collaborate with business stakeholders and IT partners to gather requirements, design solutions, and implement changes using Salesforce best practices
- Manage support requests, configuration changes, and bulk data updates while adhering to change control processes
- Troubleshoot and resolve system issues, ensuring high availability and performance
- Stay current with Salesforce releases and industry trends; proactively identify opportunities to improve system functionality and user experience
- Document system configurations, processes, and training materials; support end-user training and adoption
- Participate in Agile/Scrum ceremonies and contribute to sprint planning and delivery
Skills
- 5+ years hands-on experience administering Sales Cloud and Service Cloud
- Strong proficiency in Salesforce declarative development, especially Flow Builder (must be able to demonstrate)
- Salesforce Administrator and Platform App builder certifications are required
- Experience supporting Conga Contracts or similar CLM tools
- Exposure to DevOps tools like Gearset, Copado, or Salesforce DX
- Experience integrating Salesforce with ETL tools and third-party applications
- Agile/Scrum experience
- Excellent communication, problem-solving, and stakeholder engagement skills
- Ability to work core business hours (8–5 in any US time zone) with occasional evening/weekend support for major releases
- Willingness to travel up to 10% as needed
- Most of all, you're driven by a mission to improve learning outcomes for all students and are willing to take on evolving responsibilities based on business needs
- Familiarity with Apex and Lightning Web Components (LWC) for code review and testing
- Experience with Salesforce CPQ or Revenue Cloud a major plus
- Familiarity with AI or automation tools to enhance workflow efficiency
- Bonus points if you have experience leveraging AI or automation tools to enhance workflow efficiency and output quality
- Passion for education and a mission-driven mindset to improve learning outcomes
Benefits
- Medical, dental, and vision insurance with various plan options
- A 401(k) retirement plan with company matching
- A flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December
- Resources to promote wellness, ensuring you have the support you need both professionally and personally
Company Overview
Company H1B Sponsorship