Note: The job is a remote job and is open to candidates in USA. Maven is the world's largest virtual clinic for women and families, dedicated to improving healthcare experiences. They are seeking a Senior Staff Product Manager to enhance the member experience through intuitive and personalized solutions, working closely with Clinical Product and the AI Platform team.
Responsibilities
- Own the core member experience surfaces: homepage, conversational AI, and community
- Build and run a high-velocity experimentation engine: form hypotheses, ship tests, read results honestly, and compound learnings week over week
- Define the metrics that matter, instrument them, and use them to drive decisions from first visit through activation and retention
- Bring a strong point of view on how AI changes what we build for members and how fast we build it, and put it to work in your own workflow
- Go deep on engagement data: where members activate, where they drop off, and where the experience is or isn't working
- Build close partnerships with Clinical Product and AI Platform
Skills
- 10+ years in product with direct experience building consumer-facing products
- Experience with conversational AI, homepage, and community surfaces
- Strong consumer instincts: you know what makes an experience feel trustworthy, useful, and worth returning to
- A track record of shipping: you move from ambiguity to a live experiment fast and would rather learn from production than perfect a doc
- Deep fluency with data: you define your own metrics, design experiments that produce clean reads, and change your mind when the results tell you to
- Structured thinking under pressure: you break messy problems into parts, prioritize ruthlessly, and explain the why behind every tradeoff
- Enough technical depth to go deep with engineers on tradeoffs and know what's cheap, what's expensive, and what's worth it
- Hands-on fluency with AI tools as part of how you work today, and a point of view on where AI meaningfully changes the member healthcare experience
- Customer obsession backed by evidence: you talk to members, watch sessions, and design from real behavior, not assumptions
Benefits
- Equity
- Benefits
- Employer-covered health, dental, and insurance plan options
- Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
- Whole-self care through wellness partnerships
- Hybrid work, in office meals, and work together days
- 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
- Annual professional development stipend and access to a personal career coach through Maven for Mavens
- 401K matching for US-based employees, with immediate vesting
Company Overview
Company H1B Sponsorship