Note: The job is a remote job and is open to candidates in USA. H1 is a company dedicated to improving healthcare access through data and AI technology. They are seeking a Senior Strategic Account Manager to manage key relationships with top pharmaceutical clients, ensuring account retention and driving business growth through strategic planning and execution.
Responsibilities
- Serve as the executive-level point of contact for strategic accounts, building long-term, trusted partnerships across C-Suite, Regional, Franchise, and Business Unit leaders
- Ensure account retention by leading Executive Business Reviews, navigating renewals, and proactively addressing risks to customer retention
- Act as H1's ambassador within customer steering committees, driving alignment between customer priorities and H1’s roadmap
- Develop and execute multi-year account strategies that expand H1’s footprint through cross-sell and upsell opportunities
- Identify and drive new business within existing accounts via tailored prospecting, customer events, and networking
- Gain a deep understanding of customer initiatives, industry trends, and emerging business needs to anticipate opportunities
- Partner with H1’s Legal, Finance, and Revenue Operations teams to negotiate renewals, expansions, and complex agreements
- Provide structured, data-driven feedback to Product, Marketing, and Customer Success teams to influence product roadmap and go-to-market strategy
- Represent customer perspectives internally, ensuring H1 delivers best-in-class solutions and support
- Accurately forecast quarterly revenue and pipeline for your accounts, maintaining rigorous CRM hygiene and deal progression updates
- Partner with Customer Success and Implementation teams (US and international) to ensure seamless onboarding, adoption, and ongoing engagement
- Become a subject-matter expert in H1’s products, services, and value proposition to credibly engage with executives and technical stakeholders
Skills
- 8+ years of experience in B2B enterprise SaaS account management, preferably within Life Sciences data, Pharma, or Medical Affairs environments
- Demonstrated success managing and growing a multi-million-dollar portfolio of strategic enterprise accounts
- Strong executive presence with the ability to engage, influence, and build trust with C-suite stakeholders
- Proven track record of driving expansion ARR within large enterprise accounts through strategic account planning and value realization
- Strong commercial acumen, including experience with complex deal negotiation, pricing strategy, and revenue forecasting
- Strategic thinker who thrives in a fast-paced, cross-functional environment, balancing customer advocacy with revenue growth objectives
- Experience applying value-based selling methodologies to demonstrate measurable business impact
- Willingness and ability to travel to customer sites approximately 20% of the time
Benefits
- Full suite of health insurance options, in addition to generous paid time off
- Pre-planned company-wide wellness holidays
- Retirement options
- Health & charitable donation stipends
- Impactful Business Resource Groups
- Flexible work hours & the opportunity to work from anywhere
Company Overview